Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Blackman

Olathe

Summary

Dedicated and adaptable graduate with 2 years of customer service experience, focused on delivering exceptional care and support to customers. Skilled in communication, conflict resolution, and problem-solving. Possesses strong traits in empathy, teamwork, and time management while maintaining a positive attitude.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Hen House Market
07.2025 - Current
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Entered and processed patients' prescriptions into internal system
  • Counted and labeled prescriptions with correct item and quantity
  • Collected co-payments or full payments from customers
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Customer Service Representative

Vital Records Control
03.2023 - Current
  • Exhibited exceptional communication, customer service, & problem-solving prowess while adeptly managing a high volume of customer inquiries via phone & email
  • Trained new CSR team members
  • Responded to customer requests for products, services, and company information
  • Investigated and resolved accounting, service and delivery concerns
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Barista - Shift lead

Scooters Coffee
07.2022 - 01.2024
  • Customer servicing
  • Delivered exceptional customer service by surpassing high standards & utilizing strong communication skills & customer feedback surveys
  • Ensured customer satisfaction during fast paced operations
  • Responded to & professionally addressed 10+ customer complaints with active listening, empathy, conflict resolution, effective communication, & time management skills
  • Transformed store inventory optimization through adept problem-solving skills
  • Guided & empowered future baristas through hands-on & interactive training sessions resulting in improved customer satisfaction, enhanced team morale, higher quality drinks, & increased sales

Education

Associate of Applied Sciences - Pharmacy Technician Certificate

Rasmussen University
St. Cloud, MN
02.2025

Skills

  • Customer engagement
  • Adaptability
  • Consistent patience
  • Active listening skills
  • Problem solving
  • Cross-functional teamwork
  • Effective time management
  • Positive attitude
  • Conflict resolution
  • Data entry proficiency
  • Pharmacy order fulfillment
  • Prescription fulfillment

Timeline

Pharmacy Technician

Hen House Market
07.2025 - Current

Customer Service Representative

Vital Records Control
03.2023 - Current

Barista - Shift lead

Scooters Coffee
07.2022 - 01.2024

Associate of Applied Sciences - Pharmacy Technician Certificate

Rasmussen University

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