Shelby Bowen
SPRING HILL,TN
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner / Pallet Recycling Business
Bowen's Recycling
01.2015 - 01.2026
- Co-managed recycling business including pallets, metals, and junk removal.
- Oversaw customer service, hauling, and material sales.
- Developed strategic partnerships with local businesses to enhance recycling initiatives and community engagement.
- Analyzed market trends to identify opportunities for expanding service offerings and improving profitability.
- Managed logistics for collection routes, optimizing schedules to improve efficiency and customer satisfaction.
- Managed day-to-day business operations.
Senior Shift Leader
Pizza Hut
01.2025 - 09.2025
- Supervise restaurant operations, delegate tasks, and monitor employee performance.
- Ensure food quality, safety, and sanitation standards are met.
- Manage cash handling, deposits, and shift reports.
- Support store manager with daily operations and problem-solving.
- Mentored and trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, maintaining positive relationships and promoting repeat customers
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
Painter / Laborer
PaintPro LLC
02.2024 - 01.2025
- Prepared, primed, and painted residential and commercial surfaces.
- Operated sprayers, sanders, and other power tools safely.
- Delivered high-quality finishes while meeting client specifications.
- Maintained clean, organized work areas and accurate material records.
- Collaborated with team members to assess project requirements and develop effective work plans.
Painter / Laborer
WOW 1 DAY PAINTING
06.2023 - 01.2024
- Completed painting projects with efficiency and attention to detail.
- Recommended paint types and finishes to customers.
- Followed safety protocols and ensured proper surface prep and cleanup.
- Prepared surfaces for painting by cleaning, sanding, and patching as necessary.
- Applied various paint finishes using brushes, rollers, and sprayers to achieve desired results.
- Collaborated with team members to ensure timely project completion and quality standards.
- Inspected completed work for accuracy, consistency, and adherence to safety protocols.
Call Center Representative
OneTouch Direct
05.2022 - 02.2023
- Handled high-volume inbound/outbound calls with strong customer service.
- Resolved issues, explained products, and assisted with billing.
- Consistently met performance goals and improved workflows.
- Maintained knowledge of product offerings to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
House Cleaner
Smyrna, TN
Smyrna, TN
04.2020 - 10.2022
- Delivered residential cleaning services, including deep cleaning.
- Built trust and strong relationships with clients.
- Maintained cleanliness and organization of residential spaces, ensuring client satisfaction.
- Utilized eco-friendly cleaning products to promote health and safety in homes.
- Developed efficient cleaning schedules to optimize time management and productivity.
- Conducted thorough inspections to identify areas needing special attention or improvement.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier / Customer Service
7-Eleven
09.2018 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, balancing cash drawers at the end of shifts.
- Monitored sales trends to identify popular products and optimize stock levels.
Education
High School Diploma - Family And Consumer Sciences
Smyrna High School
Smyrna, TN05.2013
Skills
- Verbal and written communication
- Positive attitude
- Cash handling
- Customer service focus
- Flexible schedule
- Team collaboration and leadership
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Inventory counts
- Sales and upselling
- Policy enforcement
- Professional appearance
- Equipment troubleshooting
- Policy and procedure enforcement
- Decision-making capacity
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Active listening
- Time management
- Task prioritization
- Decision-making
Customer Service & Conflict Resolution
Safety Compliance (OSHA 10 Certified)
Cash Handling & Inventory Control
Time Management & Reliability
Problem-solving
Strong verbal and written communication
Assigning work
Creative problem-solving
High-volume call centers
Documentation and reporting
Performance metrics
Knowledgebase software
Call center operations
Call management software
Performance improvement
Brand representation
Customer Relationship Management
Proficient in Microsoft Outlook ,Word & Excel
Customer support
Calm disposition
Intermediate Math Skills
Customer relations
Small business operations
Relationship building
Team oversight
Consulting
Negotiation
Employee development
Cost reduction
Crisis management
Service quality assurance
Certification
- OSHA 10 Certified
- Driver’s License (Non-CDL, Class C)
Timeline
Senior Shift Leader
Pizza Hut
01.2025 - 09.2025
Painter / Laborer
PaintPro LLC
02.2024 - 01.2025
Painter / Laborer
WOW 1 DAY PAINTING
06.2023 - 01.2024
Call Center Representative
OneTouch Direct
05.2022 - 02.2023
House Cleaner
Smyrna, TN
04.2020 - 10.2022
Cashier / Customer Service
7-Eleven
09.2018 - 11.2020
Owner / Pallet Recycling Business
Bowen's Recycling
01.2015 - 01.2026
High School Diploma - Family And Consumer Sciences
Smyrna High School