Open To Work
Shelby Bowen
Spring Hill,TN
Work Preference
Summary
Dependable and motivated professional with 11+ years of experience in painting, construction, customer service, and leadership roles. Skilled in managing crews, ensuring quality standards, and maintaining strong client relationships. Recognized for reliability, problem-solving, and attention to detail across diverse industries. Seeking opportunities to contribute hands-on expertise and leadership in a growth-oriented company.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Senior Shift Leader
Pizza Hut
01.2025 - 09.2025
- Supervise restaurant operations, delegate tasks, and monitor employee performance.
- Ensure food quality, safety, and sanitation standards are met.
- Manage cash handling, deposits, and shift reports.
- Support store manager with daily operations and problem-solving.
- Mentored and trained new staff on operational procedures and customer service standards.
- Resolved customer complaints effectively, maintaining positive relationships and promoting repeat customers
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
Painter / Laborer
PaintPro LLC
02.2024 - 01.2025
- Prepared, primed, and painted residential and commercial surfaces.
- Operated sprayers, sanders, and other power tools safely.
- Delivered high-quality finishes while meeting client specifications.
- Maintained clean, organized work areas and accurate material records.
- Collaborated with team members to assess project requirements and develop effective work plans.
Painter / Laborer
WOW 1 DAY PAINTING
06.2023 - 01.2024
- Completed painting projects with efficiency and attention to detail.
- Recommended paint types and finishes to customers.
- Followed safety protocols and ensured proper surface prep and cleanup.
- Prepared surfaces for painting by cleaning, sanding, and patching as necessary.
- Applied various paint finishes using brushes, rollers, and sprayers to achieve desired results.
- Collaborated with team members to ensure timely project completion and quality standards.
- Inspected completed work for accuracy, consistency, and adherence to safety protocols.
Call Center Representative
OneTouch Direct
05.2022 - 02.2023
- Handled high-volume inbound/outbound calls with strong customer service.
- Resolved issues, explained products, and assisted with billing.
- Consistently met performance goals and improved workflows.
- Maintained knowledge of product offerings to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
House Cleaner
Smyrna, TN
04.2020 - 10.2022
- Delivered residential cleaning services, including deep cleaning.
- Built trust and strong relationships with clients.
- Maintained cleanliness and organization of residential spaces, ensuring client satisfaction.
- Utilized eco-friendly cleaning products to promote health and safety in homes.
- Developed efficient cleaning schedules to optimize time management and productivity.
- Conducted thorough inspections to identify areas needing special attention or improvement.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier / Customer Service
7-Eleven
09.2018 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment.
- Worked flexible schedule and extra shifts to meet business needs.
Owner / Pallet Recycling Business
Bowen's Recycling
01.2013 - 01.2020
- Co-managed recycling business including pallets, metals, and junk removal.
- Oversaw customer service, hauling, and material sales.
- Developed strategic partnerships with local businesses to enhance recycling initiatives and community engagement.
- Analyzed market trends to identify opportunities for expanding service offerings and improving profitability.
- Managed logistics for collection routes, optimizing schedules to improve efficiency and customer satisfaction.
- Managed day-to-day business operations.
Shift Leader
Sears
05.2015 - 10.2018
- Supervised daily operations and trained staff.
- Assisted with inventory, scheduling, and customer satisfaction.
- - Handled escalated issues with professionalism.
- Developed and implemented strategies to improve store layout and product displays for better sales conversion.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty to the brand.
- Monitored cash handling processes, ensuring accuracy and compliance with financial controls.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
Smyrna High School
Smyrna, TN01.2013
Skills
- Leadership & Team Management
- Residential & Commercial Painting
- Customer Service & Conflict Resolution
- Safety Compliance (OSHA 10 Certified)
- Cash Handling & Inventory Control
- Power Tools & Construction Support
- Time Management & Reliability
- Communication (Client-Facing)
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Strategic thinking
- Verbal and written communication
- Creative problem solving
- Flexible schedule
- Inventory counts
- Assigning work
- Shift paperwork completion
Certification
- OSHA 10 Certified
- Driver’s License (Non-CDL, Class C)
Timeline
Senior Shift Leader
Pizza Hut
01.2025 - 09.2025
Painter / Laborer
PaintPro LLC
02.2024 - 01.2025
Painter / Laborer
WOW 1 DAY PAINTING
06.2023 - 01.2024
Call Center Representative
OneTouch Direct
05.2022 - 02.2023
House Cleaner
Smyrna, TN
04.2020 - 10.2022
Cashier / Customer Service
7-Eleven
09.2018 - 11.2020
Shift Leader
Sears
05.2015 - 10.2018
Owner / Pallet Recycling Business
Bowen's Recycling
01.2013 - 01.2020
High School Diploma -
Smyrna High School
Cover Letter
Dear Hiring Manager, I am writing to express my interest in available opportunities within your company. With over a decade of hands-on experience in painting, construction, customer service, and team leadership, I bring a strong work ethic, attention to detail, and proven reliability. I take pride in delivering high-quality results and fostering positive relationships with clients and colleagues.Throughout my career, I have developed skills in managing crews, ensuring compliance with safety standards, and maintaining customer satisfaction. My ability to adapt across industries demonstrates my commitment to learning and contributing wherever I am needed. I would welcome the opportunity to bring my dedication and experience to your team. Thank you for your time and consideration. I look forward to the possibility of contributing to your organization’s success Sincerely, Shelby Bowen