Open To Work
Shelby Bowen
Spring Hill
Summary
Highly dependable and motivated professional with 11+ years of progressive leadership experience in painting, construction, and customer service. Proven ability to drive project success by effectively managing crews, ensuring stringent quality standards, and cultivating robust client relationships. Expert in proactive problem-solving and meticulous attention to detail, committed to delivering projects on time and within budget. Seeking to leverage hands-on expertise and leadership skills to immediately contribute to a growth-oriented team.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Senior Shift Leader
Pizza Hut
01 2025 - 09 2025
- Supervise restaurant operations, delegate tasks, and monitor employee performance.
- Ensure food quality, safety, and sanitation standards are met.
- Manage cash handling, deposits, and shift reports.
- Mentored and trained new staff on operational procedures and customer service standards.
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
Painter / Laborer
PaintPro LLC
02.2024 - 01.2025
- Prepared, primed, and painted residential and commercial surfaces.
- Operated sprayers, sanders, and other power tools safely.
- Delivered high-quality finishes while meeting client specifications.
- Maintained clean, organized work areas and accurate material records.
- Collaborated with team members to assess project requirements and develop effective work plans.
Painter / Laborer
WOW 1 DAY PAINTING
06 2023 - 01 2024
- Completed painting projects with efficiency and attention to detail.
- Followed safety protocols and ensured proper surface prep and cleanup.
- Prepared surfaces for painting by cleaning, sanding, and patching as necessary.
- Applied various paint finishes using brushes, rollers, and sprayers to achieve desired results.
Call Center Representative
OneTouch Direct
05.2022 - 02.2023
- Handled high-volume inbound/outbound calls with strong customer service.
- Resolved issues, explained products, and assisted with billing.
- Consistently met performance goals and improved workflows.
- Maintained knowledge of product offerings to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
House Cleaner
Smyrna, TN
04 2020 - 10 2022
- Delivered residential cleaning services, including deep cleaning.
- Built trust and strong relationships with clients.
- Maintained cleanliness and organization of residential spaces, ensuring client satisfaction.
- Developed efficient cleaning schedules to optimize time management and productivity.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Cashier / Customer Service
7-Eleven
09.2018 - 11.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment.
- Worked flexible schedule and extra shifts to meet business needs.
Owner / Pallet Recycling Business
Bowen's Recycling
- Co-managed recycling business including pallets, metals, and junk removal.
- Oversaw customer service, hauling, and material sales.
- Developed strategic partnerships with local businesses to enhance recycling initiatives and community engagement.
- Analyzed market trends to identify opportunities for expanding service offerings and improving profitability.
- Managed logistics for collection routes, optimizing schedules to improve efficiency and customer satisfaction.
- Managed day-to-day business operations.
Shift Leader
Sears
05.2015 - 10.2018
- Supervised daily operations and trained staff.
- Assisted with inventory, scheduling, and customer satisfaction.
- - Handled escalated issues with professionalism.
- Developed and implemented strategies to improve store layout and product displays for better sales conversion.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty to the brand.
- Monitored cash handling processes, ensuring accuracy and compliance with financial controls.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
01.2013
Skills
- Leadership & Team Management
- Residential & Commercial Painting
- Customer Service & Conflict Resolution
- Safety Compliance (OSHA 10 Certified)
- Cash Handling & Inventory Control
- Power Tools & Construction Support
- Time Management & Reliability
- Communication (Client-Facing)
- Positive attitude
- Problem-solving
- Strong verbal and written communication
- Strategic thinking
- Verbal and written communication
- Creative problem solving
- Flexible schedule
- Inventory counts
- Assigning work
- Shift paperwork completion
- Client Service
- Cash Handling
- Creative problem-solving
Certification
- OSHA 10 Certified
- Driver’s License (Non-CDL, Class C)
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
HybridRemoteOn-SiteTimeline
Painter / Laborer - PaintPro LLC
02.2024 - 01.2025
Call Center Representative - OneTouch Direct
05.2022 - 02.2023
Cashier / Customer Service - 7-Eleven
09.2018 - 11.2020
Shift Leader - Sears
05.2015 - 10.2018
Senior Shift Leader - Pizza Hut
01 2025 - 09 2025
Painter / Laborer - WOW 1 DAY PAINTING
06 2023 - 01 2024
House Cleaner - Smyrna, TN
04 2020 - 10 2022
Owner / Pallet Recycling Business - Bowen's Recycling
Smyrna High School - High School Diploma,