Shelby Brinkley
Auburn,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
Circle Logistics
06.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales on obtained accounts.
Administrative Assistant
Quality Correctional Care
12.2018 - Current
- Assist in the process of daily business operations
- Be available as a resource to offer support and assistance to staff in field, if needed
- Be proficient in all communication including telephone, text, e-mail, and other HR platforms
- Maintain all medical referrals as well as medical documents
- Accumulate patient lists for in-house clinics
- Use computers to generate reports, maintain spreadsheets and tasking scheduled events.
- Assisted medical staff with passing medications to patients when staffing was short.
Customer Sales Representative
Circle Logistics
02.2023 - 06.2023
- Responded to customer calls and emails to answer questions about products and services.
- Emphasized product specifications to meet customer needs.
- Maintained customer accounts and relationships.
- Verified delivery schedules and processes.
- Look up market rates to ensure that loads are booked appropriately.
Assistant Manager
Applebee's
05.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server
Applebee's
02.2022 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Support Team Member
Parkview Physician’s Group
12.2019 - 05.2020
- Greet patients and process needs in an efficient, accurate, friendly, and professional manner
- Obtain financial and demographic materials from patients
- Effectively ensure lobby cleanliness
- Provide customer service regarding questions, concerns, and clinic information.
Assistant Manager
Planet Fitness
04.2016 - 12.2018
- Build long-term customer relationships
- Assist customers promptly, politely, and professionally in person and via telephone
- Resolve issues professionally and in a timely manner
- Assist with recruiting, interviewing, and training new team members
- Handle scheduling to ensure proper staff for high-volume shifts and seasonal promotions
- Promote and maintain a positive, welcoming, and safe environment for the team, members, and prospective members
- Attend events to support local community
- Answer phone calls and give information to callers
- Oversee personal development and/or disciplinary actions for individuals on the team
- Help drive sale goals and achieve monthly quotas.
Member Services Representative
Planet Fitness
10.2014 - 04.2016
- Build long-term customer relationships
- Assist customers promptly, politely, and professionally in person and via telephone
- Resolve issues professionally and in a timely manner
- Assist with recruiting, interviewing, and training new team members
- Handle scheduling to ensure proper staff for high-volume shifts and seasonal promotions
- Promote and maintain a positive, welcoming, and safe environment for the team, members, and prospective members
- Attend events to support local community
- Answer phone calls and give information to callers
- Oversee personal development and/or disciplinary actions for individuals on the team
- Help drive sale goals and achieve monthly quotas.
Server
Bagger Dave’s
06.2014 - 03.2015
- Take orders and ensure that items are delivered properly and in a timely manner
- Stock service stations with items such as ice, napkins, and silverware
- Total checks and present to appropriate guests and handle cash and credit card transactions
- Listen, understand, and clarify guest concerns and issues and make sure they are resolved
- Upsell menu specials, drinks, and desserts.
Cashier
Chuck E Cheese’s
01.2012 - 06.2014
- Entertain children through activities, games, and songs
- Manage safety and security for kids in the facility
- Respond to inquiries pertaining to merchandise availability and pricing
- Handle and process cash and credit card transactions
- Ensure guests are aware of promotions to get the best deal available
- Restock merchandise to increase sales
- Answer phones and answer questions accordingly.
Education
No Degree - Cosmetology
Vincennes University
Vincennes, INHigh School Diploma – General Studies -
Leo Junior Senior High School
06.2013
Cosmetology license - Cosmetology
Anthis Career Center
06.2013
Skills
- Account Management
- Account Development
- Customer Service
- Client Relationship Management
- Marketing
- Staff Management
- Performance Evaluations
- Customer Relationships
- Operations
- Customer Satisfaction
References
Danielle Barr | (260) 908 - 2969
Known 4 years | Previous Supervisor
Jordon Gregory | (260) 553 - 0069
Known 4 years | Previous Colleague
Austin Acker | (260) 573 - 6800
Known 2 years | Previous Supervisor / Colleague
Timeline
Account Manager
Circle Logistics
06.2023 - Current
Customer Sales Representative
Circle Logistics
02.2023 - 06.2023
Assistant Manager
Applebee's
05.2022 - 02.2023
Server
Applebee's
02.2022 - 05.2022
Support Team Member
Parkview Physician’s Group
12.2019 - 05.2020
Administrative Assistant
Quality Correctional Care
12.2018 - Current
Assistant Manager
Planet Fitness
04.2016 - 12.2018
Member Services Representative
Planet Fitness
10.2014 - 04.2016
Server
Bagger Dave’s
06.2014 - 03.2015
Cashier
Chuck E Cheese’s
01.2012 - 06.2014
No Degree - Cosmetology
Vincennes University
High School Diploma – General Studies -
Leo Junior Senior High School
Cosmetology license - Cosmetology
Anthis Career Center
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