Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Brown

Huntsville,MO

Summary

Dynamic professional with a proven track record at Palmers Home Care LLC, adept in property maintenance and fostering positive community engagement. Excels in leveraging team leadership and problem resolution skills to enhance operational efficiency and resident satisfaction, showcasing a commitment to excellence and a patient, calm demeanor.

Overview

9
9
years of professional experience

Work History

Residential House Manager

Palmers Home Care LLC
12.2023 - Current
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
  • Developed strong relationships with residents, fostering a positive and supportive living community.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Onsite Program Manager

ICAN Missouri Foundation
01.2023 - 12.2023
  • Aligned program objectives with organizational goals through strategic planning and execution efforts.
  • Mentored junior team members, promoting professional development and skill enhancement opportunities.
  • Developed comprehensive project plans to achieve desired outcomes while adhering to budget constraints.
  • Managed cross-functional teams, fostering a collaborative environment that maximized productivity.
  • Reduced conflicts among participants by implementing proactive behavioral management strategies based on their unique challenges and triggers.
  • Coordinated transportation logistics to ensure timely pickups and drop-offs for participants, minimizing disruptions to their daily routines.
  • Strengthened relationships with community partners by actively participating in local events and collaborating on initiatives to raise awareness of the day program''s services and benefits.
  • Boosted safety standards within the facility by conducting regular risk assessments and maintaining an up-to-date emergency response plan.
  • Maintained open communication channels with families and guardians, addressing concerns promptly to ensure exceptional support for participants.
  • Coordinated visitations and tours for program facility.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for each participant in the day program.

Preschool Teacher's Assistant

St.Pius X
07.2022 - 01.2023
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.

Paraprofessional

Moberly Public Schools
10.2021 - 03.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Retail Sales Associate

Chariton Valley Wireless
10.2015 - 11.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

High School Diploma -

Westran High School
Huntsville, MO
05-2013

Skills

  • Elderly care
  • Scheduling management
  • Age-appropriate activities
  • Helping students with special needs
  • Customer assistance
  • Property maintenance
  • Positive reinforcement
  • Small group and individual assistance
  • Cash handling
  • Documentation management
  • Special needs support
  • Special education support
  • Customer engagement
  • Vendor coordination
  • Meeting facilitation
  • Health and safety
  • Calm and patient demeanor
  • Reliability and punctuality
  • Data collection
  • Scheduling coordination
  • Patient
  • Housekeeping management
  • Money handling
  • Computer skills
  • Product knowledge
  • Team leadership
  • CPR and first aid
  • Problem resolution

Timeline

Residential House Manager

Palmers Home Care LLC
12.2023 - Current

Onsite Program Manager

ICAN Missouri Foundation
01.2023 - 12.2023

Preschool Teacher's Assistant

St.Pius X
07.2022 - 01.2023

Paraprofessional

Moberly Public Schools
10.2021 - 03.2022

Retail Sales Associate

Chariton Valley Wireless
10.2015 - 11.2017

High School Diploma -

Westran High School

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Shelby Brown