Shelby Buchanan
Independece,MO
Summary
Detail-oriented and adaptable professional with excellent communication and customer service skills. Proven track record in effective time management and problem-solving within fast-paced environments. Exhibits strong conflict resolution capabilities and meticulous attention to detail, fostering a collaborative team atmosphere. Dedicated to delivering exceptional service and upholding high standards of performance.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Express Package Systems
Blue Sp, MO
09.2024 - Current
- Package Delivery: Safely deliver packages to customers' homes, businesses, and designated locations, ensuring timely arrival and adherence to delivery schedules.
- Route Navigation: Utilize GPS and maps to efficiently navigate delivery routes, optimizing travel time, and reducing fuel consumption.
- Customer Service: Interact professionally and courteously with customers during deliveries, addressing any questions or concerns, and ensuring a positive delivery experience.
- Vehicle Maintenance: Conduct daily vehicle inspections to ensure safety and proper functionality; report any maintenance issues promptly to management.
- Time Management: Prioritize tasks effectively to meet delivery deadlines, managing multiple stops and deliveries in a timely manner.
- Documentation: Accurately complete delivery logs and maintain records of delivered packages, including signatures and any discrepancies.
- Problem-Solving: Address and resolve any delivery issues or customer complaints promptly and efficiently, escalating to management when necessary.
- Safety Compliance: Follow all safety regulations and company policies while operating delivery vehicles, ensuring compliance with traffic laws.
Night Au
Marriott
Overland Pa, Kansas
02.2024 - 09.2024
- Nightly Financial Audits: Conduct end-of-day financial audits, reconciling cash drawers, credit card transactions, and other revenue sources to ensure accuracy and compliance.
- Reporting: Prepare and submit daily revenue reports and financial summaries to management, highlighting any discrepancies or areas for improvement.
- Front Desk Operations: Oversee front desk operations during night shifts, checking guests in and out, processing reservations, and addressing guest inquiries and concerns.
- Guest Services: Provide exceptional customer service by assisting guests with special requests, resolving complaints, and ensuring a comfortable stay.
- Security Monitoring: Monitor hotel security systems, including cameras and alarms, to ensure the safety of guests and property during overnight hours.
- Communication: Collaborate with housekeeping and maintenance teams to ensure that guest needs are met and any issues are promptly addressed.
- Record Keeping: Maintain accurate logs of guest arrivals, departures, and any incidents occurring during the night shift, ensuring all records are complete and filed correctly.
- Inventory Management: Assist with inventory control by tracking supplies, managing stock levels, and reporting any discrepancies to management.
Front Desk Agent
Hotel Lotus
Kansas Cit, Missou
11.2023 - 02.2024
- Guest Check-In and Check-Out: Efficiently process guest arrivals and departures, ensuring a smooth and welcoming experience for all guests.
- Reservations Management: Handle reservations through various channels (phone, online, in-person), including modifications and cancellations, while maintaining accurate records.
- Customer Service: Provide exceptional service by addressing guest inquiries, resolving complaints, and ensuring satisfaction throughout their stay.
- Billing and Payments: Process guest payments, including cash, credit cards, and other forms of payment, ensuring accurate billing and record-keeping.
- Information Dissemination: Provide guests with information about hotel amenities, local attractions, and services, enhancing their overall experience.
- Communication: Collaborate with housekeeping, maintenance, and other hotel departments to ensure guest needs are met promptly.
- Security Procedures: Monitor the security of the hotel and ensure that all guests and staff adhere to safety protocols.
- Record Keeping: Maintain accurate records of guest information, room availability, and other essential documents as required.
Security
GardaWorld Security
Kansas Ci, MO
03.2021 - 05.2021
- Patrol Duties: Conduct regular patrols of assigned areas, monitoring for suspicious activity, unauthorized persons, and potential hazards.
- Incident Response: Respond promptly to alarms, disturbances, and incidents, assessing situations and taking appropriate action to ensure safety.
- Access Control: Monitor access points, ensuring only authorized personnel enter secure areas; issue visitor badges and log entries as required.
- Surveillance Monitoring: Utilize CCTV and other surveillance systems to observe and document activities within the premises, identifying potential security risks.
- Report Writing: Prepare detailed incident reports and daily activity logs, documenting events, observations, and actions taken during shifts.
- Emergency Preparedness: Assist in the implementation of emergency response plans and procedures, ensuring preparedness for fire, medical, or security emergencies.
- Collaboration: Work closely with local law enforcement and emergency services as needed, providing support and information during incidents.
- Customer Service: Provide assistance to guests and employees, addressing inquiries and concerns while maintaining a professional demeanor.
Sec
Rockwell Security
Shawnee Mis, KS
03.2020 - 07.2020
- Patrol Duties: Conduct regular patrols of assigned areas, monitoring for suspicious activity, unauthorized persons, and potential hazards.
- Incident Response: Respond promptly to alarms, disturbances, and incidents, assessing situations and taking appropriate action to ensure safety.
- Access Control: Monitor access points, ensuring only authorized personnel enter secure areas; issue visitor badges and log entries as required.
- Surveillance Monitoring: Utilize CCTV and other surveillance systems to observe and document activities within the premises, identifying potential security risks.
- Report Writing: Prepare detailed incident reports and daily activity logs, documenting events, observations, and actions taken during shifts.
- Emergency Preparedness: Assist in the implementation of emergency response plans and procedures, ensuring preparedness for fire, medical, or security emergencies.
- Collaboration: Work closely with local law enforcement and emergency services as needed, providing support and information during incidents.
- Customer Service: Provide assistance to guests and employees, addressing inquiries and concerns while maintaining a professional demeanor.
Security Gu
Landmark Event Staffing Services
Kansas City, MO
07.2019 - 03.2020
- Patrol Duties: Conduct regular foot or vehicle patrols of assigned areas, monitoring for suspicious activity, potential hazards, and unauthorized individuals.
- Access Control: Monitor entry and exit points, ensuring only authorized personnel are allowed access; check identification and issue visitor badges when necessary.
- Incident Response: Respond quickly and effectively to alarms, disturbances, or emergencies, assessing situations and taking appropriate action to mitigate risks.
- Surveillance Monitoring: Operate and monitor surveillance equipment (CCTV) to detect and document security breaches or unusual activities.
- Report Writing: Prepare accurate and detailed incident reports and daily activity logs, documenting any unusual occurrences or security breaches.
- Emergency Procedures: Assist in implementing emergency response plans for various scenarios, such as fire, medical emergencies, or security threats.
- Collaboration: Work with local law enforcement, fire departments, and emergency personnel as needed, providing information and assistance during incidents.
- Customer Service: Provide assistance to employees and visitors, addressing inquiries and concerns while maintaining a professional and approachable demeanor.
Umpire
USSSA
Independ, MO
04.2018 - 02.2020
- Game Officiating: Officiate games in accordance with established rules and regulations, ensuring fair play and adherence to league guidelines.
- Rule Enforcement: Apply and enforce the rules of the game consistently and fairly, making accurate calls on plays, fouls, and infractions.
- Communication: Communicate effectively with players, coaches, and other officials to explain decisions and maintain sportsmanship throughout the game.
- Conflict Resolution: Address disputes or disagreements between players and coaches professionally and diplomatically, ensuring a respectful environment.
- Game Preparation: Arrive at games prepared, including reviewing rules, ensuring proper equipment is available, and conducting pre-game meetings with other officials.
- Safety Oversight: Monitor player safety during games, identifying any potential hazards and intervening as necessary to prevent injuries.
- Record Keeping: Maintain accurate records of game statistics, player conduct, and any incidents or rule infractions for league reporting.
Cash
Walmart
Blue Spring, MO
09.2018 - 05.2019
- Transaction Processing: Efficiently and accurately process customer transactions, including cash, credit, and debit payments, while ensuring compliance with company policies.
- Customer Service: Provide exceptional service by greeting customers, answering inquiries, and resolving issues or complaints in a friendly manner.
- Product Knowledge: Maintain an understanding of store products, promotions, and policies to assist customers effectively and enhance their shopping experience.
- Checkout Maintenance: Keep the checkout area clean and organized, restocking supplies (e.g., bags, receipt paper) as needed to ensure smooth operations.
- Sales Assistance: Help customers locate items in-store and provide recommendations based on their needs, contributing to an improved shopping experience.
- Returns and Exchanges: Process returns, exchanges, and refunds according to company policies, ensuring customer satisfaction.
- Cash Handling: Accurately handle cash, balance the cash drawer at the beginning and end of shifts, and report any discrepancies promptly.
- Team Collaboration: Work collaboratively with team members to ensure efficient store operations and support during busy periods.
Education
High School Diploma -
Truman High School
Independence, MO05-2019
Skills
- Strong Communication Skills
- Customer Service Orientation
- Time Management
- Problem-Solving Ability
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Adaptability
References
References available upon request.
Timeline
Delivery Driver
Express Package Systems
09.2024 - Current
Night Au
Marriott
02.2024 - 09.2024
Front Desk Agent
Hotel Lotus
11.2023 - 02.2024
Security
GardaWorld Security
03.2021 - 05.2021
Sec
Rockwell Security
03.2020 - 07.2020
Security Gu
Landmark Event Staffing Services
07.2019 - 03.2020
Cash
Walmart
09.2018 - 05.2019
Umpire
USSSA
04.2018 - 02.2020
High School Diploma -
Truman High School
Similar Profiles
Tristan SmallTristan Small
Amazon Delivery Driver at Express Package System, Inc.Amazon Delivery Driver at Express Package System, Inc.
Michael PowellMichael Powell
Delivery Truck Driver at Package Express, LLCDelivery Truck Driver at Package Express, LLC
KEANNA HOLSTKEANNA HOLST
FEDEX GROUND PACKAGE SYSTEMS at FEDEX GROUND PACKAGE SYSTEMSFEDEX GROUND PACKAGE SYSTEMS at FEDEX GROUND PACKAGE SYSTEMS