Shelby Cagle
Kalamazoo
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stay at Home Mother
My Daughter
10.2024 - Current
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Excellent communication skills, both verbal and written.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Self-motivated, with a strong sense of personal responsibility.
YMCA Team lead
YMCA-Houston
02.2022 - 08.2024
- I did the managing of three teams. Inventory management and ordering. I facilitated donations and events. As well as lead events and classes
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Floater
Staffing Texas, LLC
02.2014 - 07.2021
- I worked here for gaining experience in many things including leadership office work and time management
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Cashier
Target
08.2020 - 01.2021
- I had seasonal employment at target
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Founder and CEO
Beans and bell
12.2011 - 11.2020
- I ran my own business that was very successful up until the pandemic
- Created and monitored promotional approaches to increase sales and profit levels.
- Created organization's mission and vision statements for use by employees.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Managed financial, operational and human resources to optimize business performance.
Bartender and Manager
Sugarbowl bar and grill
12.2016 - 12.2018
- I worked at my family's bar and grill bar tending and managing the establishment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Leasing Agent
wingate farm
01.2014 - 09.2017
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used many softwares to keep record of financial transactions and rental applications.
- Kept meticulous records of correspondence between management and tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Kennel Technician
Lone Star Pet Lodges
12.2014 - 12.2016
- I worked as a kennel tec aiding both the groomer receptionists and vets in the tasks of maintaining and caring for animals as well as one on one work caring and comforting the animals at the kennel.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Front Desk Manager
Microtel Inn & Suites
11.2013 - 04.2016
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
Education
GED -
District Run Home School
El Lago, TX12.2014
Skills
- Medical office experience
- Kennel Experience
- Social media management
- Microsoft Powerpoint
- Inventory management
- Microsoft Excel
- Microsoft Word
- Classroom Management
- Property Leasing
- Retail sales
- Phone etiquette
- English
- Marketing
- Communication skills
- Inventory control
- Community engagement
- Time management
- Tutoring
- Communication Skills
- System administration
- Retail Sales
- Management
- Bartending
- Research
- Pet Care
- HIPAA
- Administrative experience
- Teaching
- Curriculum Development
- Front desk
- Organizational skills
- Writing skills
- Public Speaking
- Experience with children
- Office experience
- Computer skills
- Classroom management
- Animal Care
- Office management
- Experience with Children
- American Sign Language
- Microsoft Office
- Time Management
- Sales
- Social media marketing
- Property management
- Typing
- Customer service
- Microsoft Outlook
- Spanish
- POS
- Childcare
- Recordkeeping
- Self-Directed
- Customer relations
- PPE compliance
- Collaboration
- Data management
- Good Telephone Etiquette
- Microsoft office
- Teamwork and collaboration
- Dependable and responsible
Accomplishments
- Supervised team of 12 to 20 staff members.
- Collaborated with team of 14 in the development of the mobile makerspace.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Bartender License
- Driver's License
- December 2023 to December 2033
- CPR Certification
- February 2023 to February 2027
Languages
English
Native or Bilingual
Irish
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
asl
Full Professional
Timeline
Stay at Home Mother
My Daughter
10.2024 - Current
YMCA Team lead
YMCA-Houston
02.2022 - 08.2024
Cashier
Target
08.2020 - 01.2021
Bartender and Manager
Sugarbowl bar and grill
12.2016 - 12.2018
Kennel Technician
Lone Star Pet Lodges
12.2014 - 12.2016
Floater
Staffing Texas, LLC
02.2014 - 07.2021
Leasing Agent
wingate farm
01.2014 - 09.2017
Front Desk Manager
Microtel Inn & Suites
11.2013 - 04.2016
Founder and CEO
Beans and bell
12.2011 - 11.2020
GED -
District Run Home School
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