Shelby Caldwell
Fremont
Summary
- Diligent waitress with solid background in providing exceptional customer service in high-paced environments. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
- Experienced with administrative support, office management, and coordination of daily activities. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
7
7
years of professional experience
Work History
Server
Dianna's Deli
03.2022 - Current
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu details and efficient table service techniques.
- Managed customer inquiries and resolved complaints to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Beverage Server
JACK Cleveland Casino
05.2024 - 01.2026
- Delivered exceptional customer service in fast-paced casino environment.
- Managed beverage orders efficiently, ensuring timely delivery to patrons.
- Maintained cleanliness and organization of serving areas throughout shifts.
- Resolved customer complaints effectively, fostering positive guest experiences.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
Server
Kalahari Resorts Sandusky
01.2021 - 02.2024
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Office Administrative Assistant
Persevere
09.2018 - 01.2021
- Managed office correspondence and communication to ensure timely information flow.
- Coordinated scheduling of meetings, appointments, and travel arrangements for executives.
- Developed and maintained efficient filing systems to enhance document retrieval and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Implemented office procedures that improved workflow efficiency and productivity among staff.
- Trained new administrative staff on company policies, software tools, and best practices.
- Oversaw inventory management for office supplies, optimizing cost-effectiveness and availability.
Education
High School Diploma -
North High School
Eastlake, OH05-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Menu memorization
- Sales techniques
- Microsoft office
- Schedule management
- Document preparation
- Scheduling and calendar management
- File organization
- Database entry
- Document scanning
- File management
Languages
English
Native or Bilingual
Timeline
Beverage Server
JACK Cleveland Casino
05.2024 - 01.2026
Server
Dianna's Deli
03.2022 - Current
Server
Kalahari Resorts Sandusky
01.2021 - 02.2024
Office Administrative Assistant
Persevere
09.2018 - 01.2021
High School Diploma -
North High School