Shelby Campbell
Darlington,US
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Medical Referral Specialist
McLeod
Florence, SC
07.2024 - Current
- Reviewed patient records and verified insurance eligibility.
- Researched providers to determine if they are in-network or out-of-network for the patient's health plan.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Communicated with patients regarding their referrals and answered any questions they had about the process.
- Maintained databases of active referrals and tracked progress of each case until completion.
- Assessed potential referral delays due to lack of prior authorization from insurance carriers.
- Processed authorization requests from referring physicians in a timely manner.
- Developed relationships with internal departments and external entities related to medical referrals.
- Collaborated with clinical staff to ensure accuracy of all documentation associated with referrals.
- Identified opportunities for improvement in existing referral processes.
Med Tech
Bethea Retirement
Darlington, South Carolina
04.2024 - Current
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Change dressings
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Check patients' pulse, temperature, and respiration
- Care for children who are disabled or who have sick or disabled parents.
formen
Darlington Veneer
Darlington, South Carolina
06.2023 - 08.2023
- Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
- Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies
- Recommend optimal transportation modes, routing, equipment, or frequency
- Negotiate transportation rates or services
- Recommend purchase of new or improved technology, such as automated systems
- Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities
- Develop plans or set goals to reduce carbon emissions associated with storage or transport activities
- Plan or implement material flow management systems to meet production requirements
- Implement or monitor carbon or environmental management, accounting, or audit systems
- Plan or implement improvements to internal or external logistics systems or processes
- Implement specific customer requirements, such as internal reporting or customized transportation metrics
- Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
shipping clerk
Darlington Veneer
Darlington, South Carolina
08.2014 - 08.2023
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Check to ensure that appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Education
High School Diploma -
Darlington High
05.2008
CPR and AED -
Med Tech
Skills
- Expert
- Experienced
- Referral Coordination
- Appointment Scheduling
- Strong Organization
- Data Entry
- Order Purchasing
- CPR Certified
- Customer Service
- Maintaining Financial Records
- Team building
- Interpersonal Skills
Timeline
Medical Referral Specialist
McLeod
07.2024 - Current
Med Tech
Bethea Retirement
04.2024 - Current
formen
Darlington Veneer
06.2023 - 08.2023
shipping clerk
Darlington Veneer
08.2014 - 08.2023
High School Diploma -
Darlington High
CPR and AED -
Med Tech
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