Shelby Cannon
Northbridge,MA
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer engagement and maintaining high standards of cleanliness. Skilled in fostering team unity and enhancing customer satisfaction through excellent communication and efficient service. Demonstrated ability to thrive under pressure, contributing to significant improvements in team performance and customer loyalty.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
West End Creamery
04.2022 - Current
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
- Kept tidy and organized area to comply with cleanliness standards.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Greeted incoming customers and provided reliable, friendly customer service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Processed sales transactions for cash, debit, and credit purchases.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
Cheer Coach
Express Cheer Force
11.2023 - 08.2024
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
- Boosted team morale with effective communication and motivational tactics.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Collaborated with other coaches to create comprehensive training programs for multidisciplinary development.
- Developed athletes'' skills through personalized training plans, resulting in improved competition results.
- Ensured athlete safety by enforcing strict adherence to guidelines and proper technique during practice sessions.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
Barista
Starbucks
11.2022 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Daycare Assistant
Precious Ones Learning Center
09.2021 - 04.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Education
High School Diploma -
Northbridge High School
Northbridge, MA06-2024
Skills
- Customer Engagement
- Teamwork
- Customer Service
- Patience and Empathy
- Cleaning and organization
- Excellent Communication
- Relationship Building
- Working under pressure
Accomplishments
- As my student council's Vice President I worked with my club to organize and fundraiser events for the school. I also collaborated with other school clubs to host events and worked with administrators to organize programs for the school.
- As my classes' Historian I worked with my class advisors and fellow class officers to fundraise for our graduation events. I also solely planned our classes prom as well as other events. Additionally I designed merchandise for the class that we used for team building and fundraising.
- As a freshman orientation leader I organized activities for my groups to promote team building and excitement. I also gave guidance to my freshman for their future classes and schoolwork.
Timeline
Cheer Coach
Express Cheer Force
11.2023 - 08.2024
Barista
Starbucks
11.2022 - 05.2023
Ice Cream Server
West End Creamery
04.2022 - Current
Daycare Assistant
Precious Ones Learning Center
09.2021 - 04.2022
High School Diploma -
Northbridge High School
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