Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Shelby Carnes

Ninnekah ,OKLAHOMA

Summary

Proven to excel in high-volume environments, I leveraged my strong multitasking and exceptional customer service skills at Buffalo Wild Wings to develop a loyal clientele and significantly reduce wait times. My ability to manage cash accurately and foster teamwork underscores my reliability and engaging personality, driving positive outcomes in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Bartender

Buffalo Wild Wings
01.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Sales Associate

Walmart
07.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

General Studies -

Oklahoma City Community College
Oklahoma City, OK

High School Diploma -

Dibble High School
Dibble, Oklahoma
05.2016

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Food service
  • New hire training
  • Inventory

Timeline

Bartender

Buffalo Wild Wings
01.2019 - Current

Sales Associate

Walmart
07.2017 - 01.2019

General Studies -

Oklahoma City Community College

High School Diploma -

Dibble High School

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Shelby Carnes