SHELBY CARUSONE
Burnt Hills,NY
Summary
Offering a positive attitude and strong desire to learn with a solid background in food preparation and service. Ability to maintain high standards in product quality and hygiene. Committed to work efficiently in fast-paced environments and provide excellent customer service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Brewista & Shift Lead
7 Brew Coffee
Schenectady, New York
05.2026 - Current
- Lead shift operations, delegating tasks to ensure efficient workflow and customer service during peak periods.
- Memorized and mastered an extensive menu of beverage recipes, successfully completing recipe and skills tests to meet company standards.
- Prepare beverages quickly and accurately while maintaining consistency and accommodating customer preferences.
- Coach and support new team members in beverage preparation, customer service, safety, and operational procedures.
- Manage cash transactions, restocking, opening/closing duties, and cleanliness and sanitation standards.
Member Service Associate
Broadview Federal Credit Union
Glenville, NY
09.2022 - 10.2025
- Completed a 6-week Integrity Solutions training program focused on exceptional member service, ethical behavior, relationship management, and performance excellence.
- Built strong client relationships by providing personalized service, addressing members by name, resolving inquiries and complaints, and recommending products and services based on individual needs.
- Enhanced member retention by gathering and responding to client feedback, creating welcoming and positive experiences.
- Managed high-volume transactions accurately and efficiently, balanced daily cash drawers, and resolved discrepancies with attention to detail.
- Strengthened operational consistency by training team members on best practices and established protocols, engaging in ongoing professional development.
Ice Cream Server
Marcellas Restaurant
Burnt Hills, NY
05.2022 - 09.2022
- Provided friendly, reliable customer service while managing high-volume orders and multitasking effectively in fast-paced environment.
- Provided personalized, tailored service by identifying customer preferences and making thoughtful recommendations to enhance their experience.
- Maintained extensive menu and product knowledge, advising customers on flavor availability, sourcing, allergens, and daily specials.
- Handled allergen-specific orders with care and attention to detail, ensuring customer safety and satisfaction.
- Accurately processed cash, credit, and debit transactions while maintaining balanced drawers and supporting efficient inventory management.
Education
Bachelor of Science - Nutrition
Russell Sage College
Troy, NY12-2026
Associate of Science - Health And Wellness
Hudson Valley Community College
Troy, NY05-2024
Skills
- Friendly, positive attitude
- Reliable
- Quick to adapt
- Proficiency in money handling
- Strong customer service skills
- Organizational and multitasking skills
- Ability to act independently or with a team
- Eager to learn and become a value to the team
Certification
ServSafe Certified (2025-2030)
Timeline
Brewista & Shift Lead
7 Brew Coffee
05.2026 - Current
Member Service Associate
Broadview Federal Credit Union
09.2022 - 10.2025
Ice Cream Server
Marcellas Restaurant
05.2022 - 09.2022
Bachelor of Science - Nutrition
Russell Sage College
Associate of Science - Health And Wellness
Hudson Valley Community College