Shelby Cavaiani

• Collaborated with internal departments to align marketing campaigns
• Transformed underperforming departments with strategic planning efforts focused on process improvement.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
• Trained new hires and other departments. Resolved tickets and complaints. Handled escalation calls and member complaints.

Starbucks was an amazing company and a great opportunity. Learning new things and making customer connections.

• Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.

• Delivered exemplary customer service to guests, even in peak business periods to promote retention. Making great customer connections.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Greeted customers at counter to fulfill requests and answer questions.

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.