SHELBY C. BONVENTRE
Knightdale,NC
Summary
Dedicated and detail-oriented .Bringing expertise in multitasking, follow-through and problem-solving gained during the 11 years in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into customer service with room for career growth.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Server
Sullivan's Steakhouse
04.2022 - Current
- Built a rapport with many frequent patrons to cultivate guest loyalty
- Ensured superior service and efficiency at all times
- Maintained accuracy and efficiency when processing sales transactions
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Administrative Assistant
Builders FirstSource
08.2018 - 09.2022
- Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Handled a diverse range of customer service, operational and administrative requirements daily
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Supervisor
Total Outsourced Systems
09.2015 - 12.2018
- Oversaw team of 20 customer service professionals assisting customers
- Completed documentation and logs each day and generated weekly reports detailing productivity
- Evaluated interactions between agents and customers to determine areas in need of improvement
- Directed training of new team members and mentored each to enhance productivity, accuracy and friendly service.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Representative
Merritt & Webb
11.2013 - 07.2015
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Wake Technical Community College
Raleigh, NCHigh School Diploma -
South Johnston High School
Four Oaks, NC01.2012
Skills
- Administrative support
- Data entry
- MS Office proficiency
- Exceptional customer service
- Guest engagement
- Customer service
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Customer relationship management (CRM)
Timeline
Server
Sullivan's Steakhouse
04.2022 - Current
Administrative Assistant
Builders FirstSource
08.2018 - 09.2022
Customer Service Supervisor
Total Outsourced Systems
09.2015 - 12.2018
Customer Service Representative
Merritt & Webb
11.2013 - 07.2015
Wake Technical Community College
High School Diploma -
South Johnston High School
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