Shelby Charley
Gilbert,AZ
Summary
Seasoned Customer Associate 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Summit Rheumatology
06.2022 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Used Practice Fusion to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
Cashier
McDonald's Restaurant
08.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Redeemed coupons to discount purchases.
Education
No Degree -
Dobson High School
Mesa, AZ05.2020
Skills
- Customer Service and Assistance
- Safety Regulations
- Problem Resolution
- Refunds and Exchanges
- Understanding Customer Needs
- Customer Support
Timeline
Scheduling Coordinator
Summit Rheumatology
06.2022 - Current
Cashier
McDonald's Restaurant
08.2020 - 05.2021
No Degree -
Dobson High School
Similar Profiles
Christal FezziaChristal Fezzia
Medical Assistant at Arthritis and Rheumatology Center, PCMedical Assistant at Arthritis and Rheumatology Center, PC
Kaitlyn BradyKaitlyn Brady
Medical Receptionist at Advanced Rheumatology and Wellness CenterMedical Receptionist at Advanced Rheumatology and Wellness Center
Patricia SorokaPatricia Soroka
Medical Assistant at Ascension St. John Hospital RheumatologyMedical Assistant at Ascension St. John Hospital Rheumatology
Sujit MagiyawalaSujit Magiyawala
Clinician Supervisor / Adult Medicine Physician at Evernorth Care Group / Cigna Medical GroupClinician Supervisor / Adult Medicine Physician at Evernorth Care Group / Cigna Medical Group
Andrew McConnellAndrew McConnell
Site Manager at Vallen Distribution Inc.Site Manager at Vallen Distribution Inc.