Shelby Chaves
Discreet, high-performing service professional with three years of experience delivering five-star cabin service aboard Air Force Two, providing direct support to the Vice President and First Lady. Brings the discipline, precision, and mission-first work ethic instilled through U.S. Air Force training to every client interaction; honed further through experience as an Operations Scheduler, coordinating crew qualifications and mission manning for 160+ personnel during high-tempo, high-stakes missions. This operational rigor translates into zero-error standards and composure under pressure in every client interaction. Combines this foundation with a proven ability to create polished, on-brand digital content, having built and managed a 300K+ audience across platforms. Uniquely positioned to deliver elevated hospitality and personalized guest experiences while bringing a modern, brand-savvy edge to client-facing and content-driven roles. Extensive global travel experience, having visited 65+ countries, further establishing credibility as a recognized voice in luxury travel content.
Work History
LUXURY FLIGHT ATTENDANT
5 Years- Provided discreet, five-star cabin service for high-profile VIPs, including one-on-one support to the Vice President and First Lady, ensuring comfort, privacy and professionalism on every mission.
- Served as Flight Attendant Operations Scheduler and Lead FA for complex missions. Managed real-time scheduling for 160+ crew members across multiple qualification levels, juggling last-minute mission changes, crew availability, and compliance requirements simultaneously under tight deadlines.
- Built and maintained organized tracking systems to monitor qualifications, certifications, and crew rest status for 160+ personnel, enabling fast, accurate decisions during high-pressure scheduling crunches.
- Planned and executed menus and provisioning for VIP travel; applied culinary training and fine-dining service techniques to deliver elevated guest experiences.
- Certified in CPR and emergency procedures; acted as primary responder for in-flight medical incidents and led passenger briefings and emergency evacuations when required.
- Delivered elevated customer service with a focus on personalization and client satisfaction.
- Built strong rapport with diverse clientele, ensuring a welcoming and professional environment.
- Maintained poise and professionalism in fast-paced, client-facing settings.
- Operated in high-tempo, high-stakes environments requiring composure, adaptability, and sound judgment.
- Uphold strict confidentiality standards while handling sensitive and classified materials (Top Secret Clearance).
- Collaborated seamlessly with cross-functional teams to support mission success and operational excellence.
Content Creator & Digital Marketing
6 Years 5 Months- Managed content creation for a 300k+ audience across multiple platforms.
- Land travel content creation and travel planning collaborations with brands and clients, curating personalized itineraries and destination content informed by firsthand experience.
- Produced visually appealing content that aligns with luxury and lifestyle branding to draw and keep high-value audiences.
- Collaborated with brands to create and implement sponsored campaigns while guiding creative direction and targeting audiences to meet client goals.
- Utilized platform analytics and audience insights to adjust content strategies, enhance reach, and boost engagement.
- Facilitated community engagement and communication while upholding professionalism, brand voice, and client confidentiality.
CHARACTER PERFORMER
2 Years- Executed character roles to engage diverse audiences while mastering scripts, dialects, and physical performance for consistent guest enjoyment.
- Assisted guests in creating memorable experiences while adhering to safety and costume standards, upholding brand reputation.
- Facilitated crowd engagement and addressed guest inquiries with professionalism, contributing to high guest satisfaction levels.
- Rapidly memorized dialogue and cues, adapted to live performance adjustments, and collaborated with team members for smooth show execution.
DAYCARE ASSISTANT & MUSIC TEACHER
5 Months- Developed health safety and hygiene protocols that created a secure environment for children.
- Provided individualized instruction in various music styles, assessing student progress and offering feedback to students and parents.
- Adapted lessons to accommodate diverse learning needs, including those of students with special requirements.
- Built trusting relationships with children and caregivers through compassionate and consistent care.
Education
CCAF
ASSOCIATES - Early Elementary Education
Skills
Accomplishments
- Recognized twice as Flight Attendant of the Quarter and named Aircrew of the Year for operational excellence, leadership, and mission-critical performance.
Awards
• Flight Attendant of the Quarter (x2)
• Aircrew of the Year 2024
• Group of the Year 2023 & 2024
• Earned 16 challenge coins from senior military and government officials in recognition of exceptional service, professionalism, and mission impact.
• Air and Space Outstanding Unit Award with 5 Oak Leaf Clusters
• Air Force Good Conduct Medal
• Global War on Terrorism Service Medal
• Air and Space Longevity Service Award
• Air and Space Training Ribbon