Shelby Childers
Durant,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
Durant , OK
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Hs Diploma -
Silo High
Silo Ok05.2009
Skills
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Customer Account Management
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Call Documentation
- Call Transfers
- Telephone Management
- Consulting Supervisors
- Report Creation
- Customer Service and Assistance
- Answering Customer Questions
- Correcting Discrepancies
- Educational Opportunities
- Inbound and Outbound Calling
- Customer Inquiry Response
- Credit Card Payment Processing
- Inquiry Requests
- Patient and Empathetic
- Solving Customer Concerns
- Team-Oriented and Cooperative
Timeline
Customer Service Representative
Alorica
08.2020 - Current
Hs Diploma -
Silo High