Shelby Chuday
Martinsburg
Summary
Accomplished AI Trainer and Learning & Development Specialist, excelling in instructional design and project management. Skilled at AI model analysis and annotation, placing in the top 5% of contractors at Outlier AI based on quality scores. Proven success in eLearning development, project collaboration, and innovation, exceeding client expectations and driving successful learning outcomes.
Overview
5
5
years of professional experience
Work History
AI Data Trainer
Outlier
05.2024 - Current
- Train, evaluate, and refine large language models (LLMs) using high-quality prompts, responses, and structures data sets to improve model accuracy
- Review and analyze an average of 400 model outputs per six-week contract period, assessing clarity, correctness, and adherence to client-specific guidelines
- Achieved a top-tier quality ranking, placing in the top 5% of project contractors based on performance and evaluation metrics
- Collaborate with cross-functional teams across multiple projects to ensure data quality, consistency, and reliability at scale
- Conduct side-by-side model evaluations across 2-4 model variants per task, identifying and curating optimal responses.
Learning & Development Support Specialist
ASRC Federal
04.2024 - 09.2024
- Supported training and development initiatives across a wide range of modalities, including Instructor- Led Training (In-Person and Virtual), eLearning, webinars, blended learning, microlearning, self-paced, infographics, Video On Demand, and Group Participation/Role Play.
- Designed, developed, and distributed all training and learning materials such as: outlines, agendas,
presentations, scripting, graphics, workflows, step-by-step details, screenshots, and various training aids. - Utilized a variety of eLearning authoring tools, strategies, programming, and creativity, resulting in an average learner survey score of 3.9, and exceeded client deployment deadlines by an average of 2 weeks throughout the project.
Senior Instructional Designer
Think Consulting
11.2022 - 02.2024
- Designed, developed, and evaluated customer service learning solutions for both Medicare CSRs and facilitators at CMS call centers across the nation, increasing customer satisfaction scores by approximately 20% within one month of deployment.
- Managed multiple deliverables and timelines to adhere to the established quality standards and processes, while maintaining a consistent client quality score of 3.98.
- Served as a mentor to other members of the Instructional Design team, identifying opportunities for improvement and assisting team mates with professional development.
- Conducted through needs analyses, developing appropriate learning solutions in alignment with client goals, utilizing Adobe Captivate, Storyline, PowerPoint, and Adobe Suite.
Instructional Designer
Stafford Consulting
10.2020 - 11.2022
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups, resulting in an average student survey score of 4.0.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
Education
Master of Arts - Education- Instructional Design & Technology
Bowling Green State Unversity
Bowling Green12-2023
Graduate Certificate - Certificate- Instructional Design & Technology
Bowling Green State University
Bowling Green06-2023
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA12-2014
Skills
- Instructional Design
- Analysis
- Project management
- Data annotation
- Storyboarding
- eLearning development
Timeline
AI Data Trainer
Outlier
05.2024 - Current
Learning & Development Support Specialist
ASRC Federal
04.2024 - 09.2024
Senior Instructional Designer
Think Consulting
11.2022 - 02.2024
Instructional Designer
Stafford Consulting
10.2020 - 11.2022
Master of Arts - Education- Instructional Design & Technology
Bowling Green State Unversity
Graduate Certificate - Certificate- Instructional Design & Technology
Bowling Green State University
Bachelor of Science - Psychology
Liberty University
Additional Experience
Progressive Insurance - Claims Adjuster - March 2025- Present
- Gathering evidence and information that relates to the case, including police reports, recorded statements from associated parties, and analyzing evidence, resulting in an average settlement time of 14 days.
- Achieving top KPIs on the team for inventory management (55 features), customer contact (93%), and customer survey feedback (90%).
Maxim Healthcare Services- HR Specialist - January 2016-July 2019
- Managing onboarding processes, New Hire Orientation, scheduling, and recruitment for an average talent pool of 100-150 healthcare workers
- Achieved a 98% net to hire completion rate, exceeding company standards.
- Improved employee retention by approximately 25% within the first year through creative strategies and initiatives.