Shelby Ciecalone
Crystal City ,MO
Summary
Proven Office Manager with a track record of enhancing operational efficiency at D & S Contracting by implementing robust office management systems and fostering strong customer relations. Skilled in data entry and organizational tasks, successfully streamlined processes, improving team productivity by 30%. Excels in clear communication and effective scheduling, ensuring optimal office operations.
Overview
22
22
years of professional experience
Work History
Office Manager
D & S Contracting
07.2018 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Administrative Assistant
Cox Construction
03.2012 - 06.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Communications Specialist
US Army
08.2002 - 03.2012
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
- Developed comprehensive communications strategies for product launches, resulting in successful market penetration.
- Analyzed metrics from various communication channels to determine areas for improvement and optimize future initiatives.
- Assisted in organizing high-profile corporate events, contributing to a positive brand image and increased client retention rates.
- Answered client queries and complaints to provide strong customer service.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Conducted extensive industry research to inform targeted messaging strategies tailored to specific audiences.
- Developed ideas and leads for new stories according to industry trends.
Education
Bachelor Of Business Administration - Business Administration
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Clerical Support
- Credit and collections
- Staff Management
- Operations Management
- Human Resources
Timeline
Office Manager
D & S Contracting
07.2018 - 06.2024
Administrative Assistant
Cox Construction
03.2012 - 06.2018
Communications Specialist
US Army
08.2002 - 03.2012
Bachelor Of Business Administration - Business Administration
University of North Carolina At Chapel Hill
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