Shelby Clay-Chapman
Tulsa,OK
Summary
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excelling in communication, empathy, and teamwork, ensuring optimal patient care and support. I have demonstrated the ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns. I am a highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Unit Coordinator
Ascension St. John Hospital
Broken Arrow, OK
06.2022 - Current
- Maintained accurate records and documentation for all patients in the unit.
- Coordinated patient transfers between units and other facilities.
- Ensured compliance with organizational standards related to regulatory bodies such as JCAHO, TJC or CMS, Medicare.
- Interacted with vendors to purchase supplies and equipment needed by the unit.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Greeted visitors and patients in a courteous and friendly manner.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Patient Care Technician
Ascension St. John Hospital
Broken Arrow, OK
06.2015 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring, and obtaining blood glucose levels.
- Performed EKGs as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Instructed new employees on proper techniques of performing daily tasks.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Education
Medical Billing And Coding
Oklahoma State University - Oklahoma City
Oklahoma City, OK10-2024
Skills
- Communication
- Charting
- Medical Terminology
- Information Protection
- Patient Services
- High level of autonomy
- Time management
- Active listening
- Problem solving
- Ability to be flexible and adapt in new environments
- Organizational skills
References
References available upon request.
Timeline
Unit Coordinator
Ascension St. John Hospital
06.2022 - Current
Patient Care Technician
Ascension St. John Hospital
06.2015 - Current
Medical Billing And Coding
Oklahoma State University - Oklahoma City
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