Shelby Clayton
El Reno,Oklahoma
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Casey's General Stores
06.2021 - 04.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Kitchen Manager
Casey General Store
05.2019 - 06.2021
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Store Manager
Mochas And Meows
01.2018 - 05.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Visual Merchandiser Manager
Dillards Department Store
03.2016 - 01.2018
- Investigated current trends and innovative techniques to create unique displays.
- Scheduled regular maintenance and repair of displays for longevity.
- Developed themes, props and lighting for merchandise displays.
- Developed visual merchandising plans and strategies to promote store offerings.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Assistant Store Manager
Dillards Department Store
07.2014 - 03.2016
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Assistant
Dillards Department Store
06.2013 - 07.2014
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Established rapport with customers using active listening and interpersonal skills.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Sales Associate
Disney
01.2013 - 03.2014
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Utilized customer feedback to improve services and apply best practices.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Communication with customers professionally and proactively to provide product information and advice.
Education
High School Diploma -
Branson High School
Branson, MO05.2009
Skills
- Improve Performance
- Positive and Friendly
- Merchandising
- Mentoring
- Employee Motivation
- Staff Training
Timeline
Store Manager
Casey's General Stores
06.2021 - 04.2023
Kitchen Manager
Casey General Store
05.2019 - 06.2021
Store Manager
Mochas And Meows
01.2018 - 05.2019
Visual Merchandiser Manager
Dillards Department Store
03.2016 - 01.2018
Assistant Store Manager
Dillards Department Store
07.2014 - 03.2016
Sales Assistant
Dillards Department Store
06.2013 - 07.2014
Sales Associate
Disney
01.2013 - 03.2014
High School Diploma -
Branson High School
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