Summary
Overview
Work History
Education
Skills
Timeline
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Heather Heiderich

Seattle,WA

Summary

Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make effective decisions while handling multiple tasks simultaneously. Consistently demonstrates a self-motivated work ethic that drives high performance, whether working independently or as part of a team.

Overview

1
1
year of professional experience

Work History

Administrative Assistant

Home Instead
03.2024 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.

Care Manager

Aegis Living
11.2023 - 03.2024
  • Helped residents in Assisted Living Facility with ADLs (activities of daily living) to maintain self-respect and general wellness
  • Responded to resident pendant calls whenever they are pushed
  • Assisted residents with basic home chores such as bed making, room cleaning and laundry
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
  • Contributed to a positive work atmosphere through effective teamwork, communication, and collaboration with colleagues.
  • Promoted patient safety through diligent adherence to infection control protocols and fall prevention strategies.

Education

Some College (No Degree) - Sustainable Urban Development

University of Washington
Tacoma Campus

Associate in AA -

Tacoma Community College
06.2011

Skills

  • Client Relations
  • Proficient in Microsoft Office
  • Detail-Oriented Data Input
  • Administrative Assistance
  • Document Management
  • Case Evaluation Expertise
  • Calendar Management
  • Comprehensive Care Planning
  • Document Management
  • Excel Proficiency
  • Patient Care Expertise
  • Project Oversight
  • Continuous Improvement Strategies
  • Analytical Problem Solver
  • Committed Team Contributor

Timeline

Administrative Assistant

Home Instead
03.2024 - Current

Care Manager

Aegis Living
11.2023 - 03.2024

Associate in AA -

Tacoma Community College

Some College (No Degree) - Sustainable Urban Development

University of Washington

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Heather Heiderich