Shelby Cole
Swainsboro
Summary
Dynamic and detail-oriented professional with extensive experience in bookkeeping and customer relations at Harveys Supermarkets. Proven track record in optimizing financial reporting accuracy and enhancing operational efficiency. Skilled in bookkeeping software and exceptional organization, fostering positive vendor relationships while ensuring compliance with regulations. Committed to delivering exceptional service and support.
Overview
15
15
years of professional experience
Work History
Bookkeeper
Harveys Supermarkets
09.2022 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Front Desk Manager
Holiday Inn Express Hotel Suites
01.2017 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front End Manager
Days Inn Motel
01.2010 - 01.2017
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Recorded financial transactions and performed account reconciliations.
- Created, prepared, and delivered reports to various departments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Business Administration
East Georgia State College
Swainsboro, GA12-2034
Skills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Bookkeeping software
- Financial reporting
- Advanced computer skills
- Financial recordkeeping
- Data inputting
- Spreadsheet tracking
- Exceptional organization
- MS office expert
- Customer relations
Timeline
Bookkeeper
Harveys Supermarkets
09.2022 - Current
Front Desk Manager
Holiday Inn Express Hotel Suites
01.2017 - 12.2020
Front End Manager
Days Inn Motel
01.2010 - 01.2017
Associate of Science - Business Administration
East Georgia State College
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