Shelby Coleman
Arnold,MO
Summary
Dynamic professional with extensive experience in managing client accounts and driving sales growth through exceptional communication and negotiation skills. Proven ability to leverage a deep understanding of client needs to deliver customized solutions that enhance satisfaction and foster loyalty. Demonstrated success in building strong relationships and consistently achieving sales targets through strategic planning and effective execution. Committed to delivering results that align with client objectives and organizational goals.
Overview
7
7
years of professional experience
Work History
Account Manager, Inside Sales
Kuna Foodservice
09.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to ensure timely order fulfillment and service delivery.
- Managed a diverse portfolio of over 250 accounts, ensuring each client received personalized attention tailored to their unique needs.
Senior Tenant Relationship Manager
Complete Property Management Solutions
07.2023 - 09.2024
- Managed 500+ tenant files, financial accounts and maintenance histories.
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
- Oversaw rent and security deposit collection.
- Evaluated local market conditions to determine competitive rental pricing strategies.
- Addressed tenant complaints and resolved conflicts professionally.
Senior Personal Service Counselor
Together Credit Union
08.2022 - 07.2023
- Developed long-term relationships with clients by providing personalized financial advice based on their unique circumstances.
- Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions.
- Managed sensitive client information in confidential manner according to established security protocols.
- Maintained up-to-date knowledge of bank policies, procedures, and regulations to ensure compliance at all times.
- Conducted routine audits on personal banker activities including cash handling, transaction processing, and documentation.
- Trained with new employees, both PSCs and Managers, in branch
- Audited and balanced ATM/ITM machines
Accounting Support Specialist
Together Credit Union
01.2019 - 07.2019
- Established professional relationships with accountants, staff and clients to boost rapport.
- Reconciled bank statements to ensure accuracy in financial records.
- Assisted with accounts payable processes, including invoice review and payment processing.
- Provided clerical support to accountants and department.
- Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.
- Processed incoming and outgoing wire transfers for clients.
- Developed strong relationships with clients through excellent customer service skills.
Education
Bachelor of Science (B.S.) - Business Administration - Marketing
University of Missouri - Saint Louis
Saint Louis, MO05.2022
Associate in Arts (A.A.) -
Jefferson College
Hillsboro, MO05.2020
High School -
Fox Senior High School
Arnold, MO05.2018
Skills
- Account management
- Interdepartmental cooperation
- Effective time management
- Effective task management
Timeline
Account Manager, Inside Sales
Kuna Foodservice
09.2024 - Current
Senior Tenant Relationship Manager
Complete Property Management Solutions
07.2023 - 09.2024
Senior Personal Service Counselor
Together Credit Union
08.2022 - 07.2023
Accounting Support Specialist
Together Credit Union
01.2019 - 07.2019
Bachelor of Science (B.S.) - Business Administration - Marketing
University of Missouri - Saint Louis
Associate in Arts (A.A.) -
Jefferson College
High School -
Fox Senior High School