Shelby Colson
Benton,KY
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. High-energy management devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives. SKILLS Inventory and supply management Medical coding Clinical applications Medical terminology HIPAA compliance Patient scheduling Vital signs monitoring Specimens collection and processing Understands medical procedures Data entry Staff development Workforce Management EXPERIENCE . . Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Organized schedules, workflows and shift coverage to meet expected business demands. Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Overview
16
16
years of professional experience
Work History
Clinical Supervisor
Mercy Premier Family Medicine
03.2021 - Current
- Lead and directed team of 34 clinical personnel and support staff.
- Responded to crisis situations with calm and professional approach to optimize support.
- Assessed patients, determined needs and managed care.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Developed improvement plans to solve problems and improve lagging areas.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with clinical staff and families to assess and meet individual needs.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Developed and adjusted work schedules for clinical and clerical staff.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Certified Medical Assistant
Mercy Premier Family Medicine
05.2019 - Current
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Contacted pharmacies to submit and refill patients' prescriptions.
Patient Service Representative / Mercy
Premier Family Medicine
05.2019 - 01.2020
- Answered patient questions and fielded complaints to resolve issues
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinated with patients and healthcare professionals to meet patient needs
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Ran credit card batches and balanced deposits on daily basis
- Checked daily doctor schedules and verified insurance.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Assistant Manager
Taco John's
02.2008 - 05.2019
- Delegated daily tasks to team members to optimize group productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Education
Marshall County High School
Benton, KY05.2010
Phlebotomist Certification -
National Healthcare Association
Paducah, KY12.2022
Certified Clinical Medical Assistant -
National Healthcare Association
12.2021
Skills
- Process Improvement
- Operational Standards
- Multidisciplinary Team Collaboration
- Community Mental Health Programs
- Patient Health Education
- Applicant Interviewing
- EMR Systems
- Managing Patient Cases
- Medical and Clinical Supervision
- Staff Training
- Learning Strategies
- Staff Development
- Patient Records Administration
- Case Management
- Clinical Skills
- Unit Leadership
- Direct Patient Care
- Health Information Systems (HIS)
Timeline
Clinical Supervisor
Mercy Premier Family Medicine
03.2021 - Current
Certified Medical Assistant
Mercy Premier Family Medicine
05.2019 - Current
Patient Service Representative / Mercy
Premier Family Medicine
05.2019 - 01.2020
Assistant Manager
Taco John's
02.2008 - 05.2019
Marshall County High School
Phlebotomist Certification -
National Healthcare Association
Certified Clinical Medical Assistant -
National Healthcare Association
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