Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
References
Timeline
Generic

Shelby Commons

Radcliff,KY

Summary

I am a very hard worker in whatever field I throw myself into. I have years of experience with customer service, in the food industry, and managing sales. I am currently looking for a career, I do not plan to stop expanding my knowledge or skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

IHG Army Hotels
Fort Knox, KY
05.2023 - 07.2024
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Communicated effectively with team members about daily assignments and task progress.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.
  • Replenished room amenities according to established guidelines.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Kept up-to-date records of items cleaned in each room.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Furnished guests with clean linens and supplied rooms with toiletries.

Line Cook

Cracker Barrel
Elizabethtown, KY
04.2024 - 05.2024
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Adhered to sanitation policies at all times when handling food products.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Inspected equipment for cleanliness prior to use every shift.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Stocked and restocked kitchen supplies as needed.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.

Cashier

At Home
Elizabethtown, KY
04.2024 - 05.2024
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Assistant Manager

Marathon Petroleum Corporation
Salem, United States
02.2023 - 04.2023
  • I was an Assistant Manager at a Marathon gas station in Salem, AL.
  • Our location provided typical convenience store items, but also had a full kitchen that serves breakfast, lunch, and dinner. I was trained in the kitchen before moving to the register and taking the management title.
  • The Head Manager allowed me to assist in hiring, training, and dismissal for both kitchen staff and register staff.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • I placed every other truck order, and was responsible for checking it in when it arrived, reading the invoice, and then stocking shelves with all merchandise.
  • I learned how to both open and close the store. In the mornings I would come in alone, start all the coffee, turn on the fryers, set up the drawers, and fill up all coolers with ice. In the evening I'd count down two drawers, do safe drops, run paper-work, handle some cleaning, and shut the store down.
  • Communicated regularly with customers to gain insights into their needs.

Waitress

Yamatos Japanese Steakhouse
12.2022 - 02.2023
  • I worked as a server at this Hibachi Restaurant.
  • Our main duty is to provide outstanding customer service and maintain overall cleanliness of the sales floor, from booths, bar, and hibachi tables
  • Greeting customers, seating them, taking their orders, and serving their food.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers and provided menus.
  • Developed positive relationships with regular customers through friendly conversation.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Provided accurate change for cash transactions using a cash register system.
  • Replenished beverages when necessary.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Took orders for food and drinks and delivered them to guests.

Line Cook

Old Chicago Pizza & Taproom
12.2021 - 01.2023
  • I started out as a host in front of house. I greeted all customers and parties in a professional manner before getting them seated in a proper section with menus and silverware.
  • I then moved into the kitchen and cross trained every single position in back of house doing both opening and closing shifts.
  • Prep, Pizza Line, Front Line, Fryer, Dish, and Expo.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Adhered to sanitation policies at all times when handling food products.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Performed basic knife skills such as dicing onions or slicing meats.
  • Stocked and restocked kitchen supplies as needed.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.

Bistro Attendant

Courtyard by Marriott
05.2021 - 07.2021
  • I was the morning Bistro Attendant, shift began at 5:00 a.m.
  • I'd prep food first thing. This included cooking on the flat top, making all sides, oatmeal, and and coffees.
  • When we opened for sales I was solely responsible for taking every order, cashing the customer out, then preparing the meal and delivering it
  • At the end of shift I'd have to clean the kitchen, store everything properly, count down the drawer, and file the paper-work.
  • Ensured compliance with health regulations regarding food storage and handling procedures.
  • Prepared hot beverages such as coffee, tea, cappuccino and espresso drinks.
  • Greeted customers and took orders in a friendly manner.
  • Monitored dining room throughout shifts to provide assistance where needed.
  • Operated cash register to process customer payments accurately and efficiently.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Handled customer complaints professionally while adhering to company policies.
  • Checked expiration dates on products to ensure freshness for customers.

Cashier Customer Service

Lynchs Food Store
03.2018 - 05.2021
  • I worked on and off at this store for over 4 years
  • Lynch's is a mix between a convenience store, a grocery store, a butcher shop and a bait and tackle shop. I learned how to be proficient in all areas of the store.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.

Cook

Whataburger
09.2016 - 03.2017
  • This was my first job.
  • I began as a Team Member, learning how to take orders, treat customers, and to work the registers in the lobby.
  • I moved into the kitchen to learn Food Prep & Handling.
  • I learned how to work the grill and the fryers.
  • I learned how to work the drive-thru, how to remain calm when there was a rush, how to keep our time down, and how to work under pressure.

Education

High School Diploma -

Hill Country High School
Kerrville, TX
04-2018

Skills

  • Guest Relations
  • Maintenance Coordination
  • Restocking supplies
  • Customer service-focused
  • Chemical Handling
  • Supply Inventory Management
  • Customer Service
  • Quality Control
  • Problem-solving aptitude
  • Team Support and Collaboration
  • Sales monitoring
  • Product and service knowledge
  • Employee Scheduling
  • Recruiting and interviewing
  • Money Handling
  • Customer Relations
  • Food presentation
  • Frying
  • Grilling
  • Food handling
  • Sanitation
  • Food Storage

Affiliations

  • Reading
  • Hiking/Exploring nature
  • Visiting Family
  • Learning new things
  • Cooking

Certification

  • Food Handling & Prep
  • Tobacco & Alcohol Sales

Websites

References

References available upon request.

Timeline

Line Cook

Cracker Barrel
04.2024 - 05.2024

Cashier

At Home
04.2024 - 05.2024

Housekeeping Room Attendant

IHG Army Hotels
05.2023 - 07.2024

Assistant Manager

Marathon Petroleum Corporation
02.2023 - 04.2023

Waitress

Yamatos Japanese Steakhouse
12.2022 - 02.2023

Line Cook

Old Chicago Pizza & Taproom
12.2021 - 01.2023

Bistro Attendant

Courtyard by Marriott
05.2021 - 07.2021

Cashier Customer Service

Lynchs Food Store
03.2018 - 05.2021

Cook

Whataburger
09.2016 - 03.2017

High School Diploma -

Hill Country High School

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