Shelby Cooper
Manistee,MI
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
AutoZone
Manistee, Michigan
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CSA - Customer Service Associate
Wesco
12.2021 - 04.2023
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Monitored daily store performance metrics, identifying areas of improvement to drive continuous growth in revenue generation capabilities.
- Answered customer questions about product availability and shipment times.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Server
North Channel Brewing Co.
12.2018 - 07.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
Bartender
522 Pub N Grill
10.2017 - 02.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Customer Service Associate
Shell
09.2014 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Casman Alternative Academy
Manistee, MI04.2015
Skills
- Strong Work Ethic
- Computer Skills
- Up-selling and Cross-selling
- POS system operations
- ID Verification
- Active Listening
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Cleanliness and hygiene
- Attention to Detail
Certification
Food Safety 10/01/19, Present.
Assessments
Proper food handling. Storage and equipment use for preventing the spread of foodborne illness, completed 10/01/19
Timeline
Sales Associate
AutoZone
08.2024 - Current
CSA - Customer Service Associate
Wesco
12.2021 - 04.2023
Server
North Channel Brewing Co.
12.2018 - 07.2019
Bartender
522 Pub N Grill
10.2017 - 02.2018
Customer Service Associate
Shell
09.2014 - 09.2017
High School Diploma -
Casman Alternative Academy
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