Summary
Overview
Work History
Education
Skills
Timeline
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SHELBY COSTNER

Shelby,NC

Summary

Experienced sales consultant and customer-oriented office manager and Optician with 23 years of experience in building relationships and growing profit by establishing trust. Persuasive professional with expertise in expanding network connections, persuasively introducing products and implementing pricing strategies. Talented in selling frames and lens I believe in with a strong background in customer service and very passionate about meeting new people, customer relationship management and merchandising. Detailed frame and lens consultant well-known for providing the best fit for patients to make purchases. Reliable, quick-paced and team-oriented. Motivated and willing to work long hours and put in the miles to transform territories. Enthusiastic about meeting with customers, promoting products and driving revenue growth.

Overview

20
20
years of professional experience

Work History

Brand Development Representative

ZEISS
Hebron, KY
10.2022 - Current
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients
  • Managed revenue strategies, sales and customer engagement tactics, increasing client based over 50%
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
  • Sustained the customer base by facilitating market research to formulate brand strategies
  • Achieved or surpassed sales quotas by as much as 40.3%
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Participated in training sessions designed to improve overall job performance.
  • Answered customer inquiries promptly and professionally.
  • Consistently met daily performance goals set by management team members.

Sales Representative

Clearvision Technologies
Hauppauge, NY
08.2020 - 09.2024
  • Maintained accurate records of all sales and prospecting activities.
  • Analyzed market trends to identify potential sales opportunities.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.

Supervisor of Operations

ORA
Boston, MA
01.2018 - 07.2019
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Partnered with vendors to negotiate contracts for services related to operations.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Ensured compliance with all applicable laws, regulations and standards.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • All while working as Optician, Manager, Tech etc with Vita

Optician / Office Manager

Vita Eye Clinic
Shelby, NC
01.2005 - 01.2019
  • Repaired and adjusted frames to meet customer needs
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length
  • Wrote up detailed work orders specifying parameters for lenses and frames
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and auto refraction
  • Checked finished lenses for conformance to order specifications, quality and customer needs
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Created communication strategies to meet client objectives
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Increased sales over the last several years with the trust I built over the years

Education

Medical Office Management

NC Cleveland Community College
01.1996

High School Diploma -

NC Shelby High School
01.1994

Skills

  • Consultative sales
  • Project management
  • Customer relationship management
  • Sales strategies
  • Acquiring new customers
  • Public relations
  • Customer relationships
  • Competitive product reviews
  • Event planning
  • Goal-oriented
  • Prospecting skills
  • Team leadership

Timeline

Brand Development Representative

ZEISS
10.2022 - Current

Sales Representative

Clearvision Technologies
08.2020 - 09.2024

Supervisor of Operations

ORA
01.2018 - 07.2019

Optician / Office Manager

Vita Eye Clinic
01.2005 - 01.2019

Medical Office Management

NC Cleveland Community College

High School Diploma -

NC Shelby High School

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SHELBY COSTNER