Shelby Cotton
Summary
Industrious Quality Assurance Supervisor with superior analytical and diagnostic skills. Highly competent in assessing technical specifications and testing data to improve product/production performance. Offering five years of experience and proven expertise in manufacturing Gluten Free Products, Bakery Product, Allergen Free Production, Allergen Products. Also Twenty-Four Hour Facility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Home Chef
12.2022 - Current
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Created Training documents and SOP's
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Inspected products and worker progress throughout production.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Led regular meetings with different department staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
- Monitored daily functions,and allergen testing.
- Established and tracked quality department goals and objectives.
- Specified quality requirements of raw materials with suppliers.
- Recorded, analyzed, and distributed statistical information.
Quality Assurance Technician
Deerland Probiotics & Enzymes
09.2022 - 11.2022
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to product specifications.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Maintained accurate documentation of all quality-related activities.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Updated inspection journals and daily summary logs with quality-related data.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural corrective actions.
Quality Assurance Lead
Freshly
01.2021 - 09.2022
- Promoted to QA Lead after my 90 days probation period ended.
- Assist with Plant start-up
- Managed all QA documentation and Warehouse ERP system management record keeping.
- Mentored/Lead QA techs in quality assurance best practices by following the proper SOP's and, fostering a culture of continuous improvement.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Streamlined the QA workflow by automating repetitive tasks, increasing overall efficiency.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Performed internal audits to maintain operating procedure and regulatory standards compliance.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Coached and motivated seven to ten QA Personnel to develop competencies.
Quality Control Technician
H&F Bread
05.2020 - 01.2021
- Maintained quality documentation and records for conformance with relevant standards.
- Gluten Wheat Samples were tested daily to help vendors obtain their Gluten Free Certification.
- Proposed corrective actions to address recurring quality issues.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Retail Stock Associate
Banana Republic
09.2018 - 03.2020
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Reduced shrinkage, conducting regular audits and maintaining a secure work environment.
- Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
- Recorded daily activities for inventory control.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Worked with customers to pack items according to specific desires and requirements.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GASkills
- Corrective Action Planning
- Quality Control Management
- Auditing Techniques
- Cross-Functional Teamwork
- Defect/ CA documentation and planning
- Product Testing
- SQF Preparation
- Strong Work Ethic
- Regulatory Compliance
- Analytical Thinking
- Documentation And Reporting
- Risk Management
Certification
HACCP Certified
Serv-Safe Manager Certification
Timeline
Quality Assurance Supervisor
Home Chef
12.2022 - Current
Quality Assurance Technician
Deerland Probiotics & Enzymes
09.2022 - 11.2022
Quality Assurance Lead
Freshly
01.2021 - 09.2022
Quality Control Technician
H&F Bread
05.2020 - 01.2021
Retail Stock Associate
Banana Republic
09.2018 - 03.2020
High School Diploma -
Stone Mountain High School
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