Summary
Overview
Work History
Education
Skills
Timeline
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SHELBY CRAIG

Summary

Seasoned Customer Associate with 5+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

7
7
years of professional experience

Work History

BARISTA

SCOOTERS COFFEE
04.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

DELIVERY DRIVER

DOORDASH CO
07.2022 - Current
  • This job could really showcase my ability to make fast decisions
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Completed on-time deliveries by choosing best and most efficient routes.

HOTLINER

CUSTARD AND STEAKBURGER
08.2021 - 05.2022
  • help maintain the front of the store and the dining area
  • would be responsible with opening, as well as closing the location that I worked at.
  • Provided coaching and mentoring to employees.
  • Took orders, prepared meals, and collected payments.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Became familiar with products to answer questions and make suggestions.

Price Chopper

Cosentino's Market
01.2017 - 02.2020
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Blue Springs High School
Blue Springs, MO
05.2020

Skills

  • Strong ability to delegate tasks
  • Strong customer service skills
  • Suggestive Selling
  • Adaptable and Flexible
  • Solid Problem Solver
  • Presentation Skills
  • Written and Oral Communications
  • Willingness to Learn
  • Basic Housekeeping
  • Sanitary Standards

Timeline

BARISTA

SCOOTERS COFFEE
04.2023 - Current

DELIVERY DRIVER

DOORDASH CO
07.2022 - Current

HOTLINER

CUSTARD AND STEAKBURGER
08.2021 - 05.2022

Price Chopper

Cosentino's Market
01.2017 - 02.2020

High School Diploma -

Blue Springs High School

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SHELBY CRAIG