Shelby Cutchins
Florence
Summary
Dedicated professional with a successfully completed Associates degree and exceptional performance in current role. Proven commitment and hard work have led to expanded knowledge within the company and active contribution to community growth. Experience has provided valuable insights and learning opportunities, positioning me as a well-rounded individual prepared for new challenges.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Walgreens
03.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Certified Pharmacy Technician
Walgreens Care Center
04.2019 - 03.2022
- Executed prescription refills, confirmed insurance details, and updated customers on their order status.
- Managed onboarding process and completed multiple responsibilities.
- Maintained discretion while managing confidential information.
Home Health Aide
Oxford Home Health Care
05.2018 - 04.2019
- Maintained a safe, secure, and healthy environment
- Assisted with activities of daily living - personal hygiene, mobility, feeding
- Handled light housekeeping duties, prepared meals, and ran errands
- Completed daily logs documenting patient condition and activities and any changes to patient care plan
Resident Care Provider
Scope 310 Authority
02.2016 - 05.2018
- Assisted intellectually disabled adults in learning daily tasks to prepare them to live independently
- Provided companionship and effectively communicated with individuals
- Treated clients with dignity and respect and acted with discretion when handling confidential information
Crew Trainer/ Cashier/ Customer Service
McDonald's
05.2013 - 02.2016
- Promoted from Crew Member (11/2013)
- Trained new hires and took the initiative to learn management duties to assist the company as needed
- Preformed a multitude of tasks including food production and serving customers at the cash register
- Operates cash register, accepted payments, and made accurate change
- Ensured accuracy of cash drawer and kept work areas clean and organized
- Worked in a team environment and communicated effectively with managers and co-workers
Education
Bachelors of Social Work
Northwest Shoals Community College
Muscle Shoals, ALAssociate in Science (AS) - Medical Office and Billing Specialist
Ultimate Medical Academy-Clearwater
Clearwater, FL03.2022
Skills
- Pharmacy Technician Experience
- Medical Billing
- Food Production
- HIPAA
- Food Preparation
- Insurance Verification
- Typing
- Home Care
- Developmental Disabilities Experience
- Caregiving
- Meal Preparation
- Cash Handling
- Medical Records
- Data Entry
- Medical terminology
- Microsoft Powerpoint
- Microsoft Excel
- CPT coding
- Microsoft Word
- Kitchen Experience
- ICD-10
- Patient registration
Timeline
Customer Service Specialist
Walgreens
03.2022 - Current
Certified Pharmacy Technician
Walgreens Care Center
04.2019 - 03.2022
Home Health Aide
Oxford Home Health Care
05.2018 - 04.2019
Resident Care Provider
Scope 310 Authority
02.2016 - 05.2018
Crew Trainer/ Cashier/ Customer Service
McDonald's
05.2013 - 02.2016
Associate in Science (AS) - Medical Office and Billing Specialist
Ultimate Medical Academy-Clearwater
Bachelors of Social Work
Northwest Shoals Community College
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