Shelby D. Gann
Charlotte,NC
Summary
Dynamic growth minded professional with extensive experience in Talent Acquisition, Financial Services Operations, and Luxury Home Sales. Expertise in CRM optimization, data analytics, and client qualification, ensuring effective talent evaluation and stakeholder alignment. Strong analytical skills applied to operational challenges, particularly in AI-driven talent strategy and organizational change initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Consultant (Business Development & Client Experience)
AR Homes
07.2024 - Current
- Lead end-to-end client engagement processes, translating complex design, architectural, and construction frameworks into clear, actionable steps to support informed decision-making
- Drive business development strategies to expand high-value client pipelines, leveraging data-backed insights, market research, and targeted outreach to optimize conversion and long-term relationship growth.
- Deliver a white-glove client experience, ensuring seamless communication across cross-functional teams (architecture, design, construction, and leadership)
- Facilitate client education sessions to clarify project milestones, expectations, and financial considerations, strengthening transparency and reducing friction
- Manage high-stakes relationship building with affluent clientele, applying emotional intelligence, discretion, and anticipatory service to maintain trust and loyalty.
- Plan and execute strategic events (model home openings, community showcases, workshops) designed to increase stakeholder engagement and brand visibility.
- Utilize consultative communication techniques to identify client needs, uncover hidden priorities, and influence decision-making—skills directly transferable to change management, user adoption, and organizational alignment efforts.
- Maintain rigorous organizational systems, workflow tracking, and documentation processes to ensure compliance, milestone adherence, and exceptional service delivery.
- Partner closely with internal leadership to refine processes, enhance operational efficiency, and support continuous improvement initiatives.
- Luxury Custom Home Builder ($1.5M+ New Construction)
Real Estate Agent
Helen Adams Realty
10.2022 - 07.2024
- Secured favorable contract terms through strategic negotiations in real estate.
- Attracted new clientele by delivering compelling presentations for listings and purchases.
- Marketed and showcased 10 luxury properties, achieving outstanding sales outcomes.
- Drove marketing campaigns for 30 properties, optimizing visibility and buyer interest.
- Coordinated documentation preparation, including agreements and closing statements.
- Managed vendor partnerships to ensure compliance with purchase agreement terms.
Talent Acquisition Senior Specialist
NTT DATA Services
04.2013 - 04.2021
- Managed procuring human capital through planning while leveraging expertise in sourcing and social media to attract top candidates for diverse roles. Coordinated with Client Leads and Engagement Managers to identify pain points and understand roles to engage potential hires through effective networking, job boards, and employee referrals. Created and optimized templates and reports to support internal processes. Experience with various sourcing tools and systems including the use of excel to generate reporting for senior leaders.
- Spearheaded talent acquisition efforts for eight Fortune 100 Financial Services corporations, securing top-tier talent to drive growth and innovation
- Efficiently coordinated and managed 10 to 20 concurrent requisitions, ensuring execution of timely fulfillment of staffing needs
- Orchestrated hiring and relocation logistics for $66B Financial Services firm moving headquarters to Charlotte, facilitating integration of personnel
- Successfully executed talent acquisition initiatives spanning from entry-level college positions to C-suite positions
- Led the Campus to Careers program through virtual and in-person recruiting from colleges across the country
Chief Operations Officer
The Baby Grocery Store
11.2011 - 10.2013
- Launched successful business from ground up by leveraging business acumen and planning. Directed comprehensive talent acquisition strategies for retail operations, including multiple kiosks and primary brick and mortar storefront. Developed training programs for new hires. Managed communication channels throughout hiring processes. Led market and product research to optimize store placement and merchandise selection. Oversaw vendor negotiations and product procurement to streamline inventory management and cost-efficiency.
Business Manager & Talent Acquisition
White House/ Black Market
10.2006 - 07.2010
- Oversaw business operations and talent acquisition across NC/SC district to ensure seamless onboarding and employee development. Conducted comprehensive HR administrative services, including monitoring payroll via payment processing tools, maintain accurate inventory levels and product ordering. Delivered New Hire orientation sessions to acclimate employees to company culture and expectations. Maintained consistent communication of goals and tracked team productivity to align with organizational objectives on a daily basis.
Education
Accounting -
Associate of Applied Science - Travel and Tourism
Skills
- Compliance adherence
- End-to-end recruitment
- Know Your Customer principles
- Efficient pipeline coordination
- Contract negotiation expertise
- Strategic marketing planning
- Facilitating onboarding processes
- Collaborative project engagement
- Customer relationship management
- CRM proficiency
Certification
- Real Estate Licensure in NC, NCREC license #345141
- REALTORS Accreditation, NAR (National Association of REALTORS)
- Certificate of Completion in Underwriting, Central Piedmont Community College, Charlotte, NC
- Certificate of Completion in Intro to Mortgage Lending, Central Piedmont Community College, Charlotte, NC
- Certificate of Completion in Conventional Loans, Central Piedmont Community College, Charlotte, NC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Consultant (Business Development & Client Experience) - AR Homes
07.2024 - Current
Real Estate Agent - Helen Adams Realty
10.2022 - 07.2024
Talent Acquisition Senior Specialist - NTT DATA Services
04.2013 - 04.2021
Chief Operations Officer - The Baby Grocery Store
11.2011 - 10.2013
Business Manager & Talent Acquisition - White House/ Black Market
10.2006 - 07.2010
Appalachian State University - Accounting,
CPCC - Associate of Applied Science, Travel and Tourism