Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Dalton

Asheville,NC

Summary

Dynamic professional with a proven track record at Aeroflow Health, enhancing customer satisfaction and retention through tailored solutions and attentive service. Skilled in relationship building and adept at multi-tasking, I excel in fast-paced environments, consistently meeting or exceeding sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

Aeroflow Health
06.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Contributed to team objectives in fast-paced environment.

Office Manager

Super Sod
04.2020 - 06.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Assistant Store Manager

American Eagle Outfiters
04.2015 - 03.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Associate of Applied Science - Business Management

Blue Ridge Community College
Flat Rock, NC
12.2022

Skills

  • Attention to Detail
  • Cheerful and energetic
  • Adept multi-tasker
  • Superior organizational skills
  • Organized and Efficient
  • Relationship Building
  • Goal Setting
  • Relationship building and management

Timeline

Inside Sales Representative

Aeroflow Health
06.2023 - Current

Office Manager

Super Sod
04.2020 - 06.2023

Assistant Store Manager

American Eagle Outfiters
04.2015 - 03.2020

Associate of Applied Science - Business Management

Blue Ridge Community College

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Shelby Dalton