Shelby Daniels
Kingman,AZ
Summary
Dependable Waitress/Hostess successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
11
11
years of professional experience
Work History
Cashier/Hostess/Server/Bartender
The Oatman Hotel and Saloon
07.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for unique restaurant with social relevancy and intentionality
Cashier
Tres Amigos
12.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Front Desk Clerk
The Antlers Inn
02.2016 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier
7-Eleven
08.2014 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
Cashier
Allsups Convenience Store
05.2013 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Waitress
Eagle Cafe
05.2012 - 04.2013
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Jojo's Cafe
01.2011 - 04.2012
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
No Degree - General Studies
Mohave Community College
Kingman, AZNo Degree - Applied Psychology
Central Texas College
Killeen, TXHigh School Diploma -
Eldorado High School
Eldorado, TX05.2012
Skills
- Item Promotion
- Service Prioritization
- Dining Customer Service
- Utensil Cleaning
- Spreadsheets
- Customer Service
- Recordkeeping Strengths
- Error Identification
- Greeting and Escorting Guests
- Beverage Preparation
- Specials Promotion and Upselling
- Reception Management
- Corporate Communications
- Customer Satisfaction
- Maintenance Requirements
Timeline
Cashier/Hostess/Server/Bartender
The Oatman Hotel and Saloon
07.2020 - 01.2022
Cashier
Tres Amigos
12.2019 - 07.2020
Front Desk Clerk
The Antlers Inn
02.2016 - 11.2019
Cashier
7-Eleven
08.2014 - 02.2016
Cashier
Allsups Convenience Store
05.2013 - 07.2014
Waitress
Eagle Cafe
05.2012 - 04.2013
Waitress
Jojo's Cafe
01.2011 - 04.2012
No Degree - General Studies
Mohave Community College
No Degree - Applied Psychology
Central Texas College
High School Diploma -
Eldorado High School
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