Shelby Darilek
New Braunfels
Summary
Accomplished manager with a focus on operational excellence and customer satisfaction, underscored by a solid background in marketing and human resources. Enhanced client retention by leveraging data insights and improving service delivery processes. Strong communicator and relationship builder, dedicated to aligning team goals with organizational objectives. Ready to bring a unique perspective and a results-driven mindset to future challenges. Proficient in conflict resolution and team mentorship, creating a collaborative and productive work environment.
Overview
5
5
years of professional experience
Work History
Studio Manager
Orangetheory Fitness
02.2025 - 06.2026
- Oversaw daily studio operations, ensuring efficient workflow and high-quality output.
- Developed and implemented strategic plans to enhance studio productivity and client satisfaction.
- Tracked and analyzed project performance metrics using CRM to identify areas for improvement and drive efficiency.
- Engaged in community outreach initiatives to promote the studio and build brand awareness.
- Leveraged social media platforms to showcase studio work and engage with potential clients.
- Maintained detailed records of employee hours, deductions, and benefits to provide transparent payroll reporting.
- Mentored new managers, providing guidance on best practices and company policies.
- Conducted comprehensive interviews and assessments to evaluate candidate qualifications and cultural fit.
- Managed the full recruitment cycle, from job posting to offer negotiation, ensuring a seamless candidate experience.
General Manager
Stretch Lab
01.2024 - 01.2025
- Facilitated workshops and training sessions to promote innovation and continuous improvement among team members.
- Implemented strategic business initiatives that resulted in a 20% increase in overall revenue within the first year.
- Oversaw daily operations, ensuring efficiency and high-quality service across all departments.
- Analyzed market trends and competitive landscape to inform product development and positioning, leading to a successful launch of three new offerings.
- Championed diversity and inclusion initiatives, fostering a more equitable workplace environment.
Assistant General Manager
Planet Fitness
08.2023 - 01.2024
- Managed daily operations and ensured smooth workflow.
- Implemented process improvements to increase efficiency.
- Developed and executed strategic marketing campaigns that increased brand awareness and customer engagement.
- Managed the recruitment process by developing job descriptions, sourcing candidates, and conducting interviews to ensure alignment with organizational needs.
- Established and maintained scheduling systems to optimize staff availability and improve operational efficiency.
Human Resource Assistant
Bravo Properties USA, LLC
02.2021 - 01.2024
- Maintained employee records and ensured compliance with labor regulations and company policies.
- Accurately input and update data into databases, ensuring high levels of precision and attention to detail.
- Provided administrative support for employee relations matters, addressing inquiries and resolving issues promptly.
- Assisted in the recruitment process by screening resumes and scheduling interviews to streamline candidate selection.
- Managed employee onboarding and orientation programs, ensuring new hires received essential training and resources.
Legal Intern
Law Office of Kelley Whalen
06.2022 - 08.2022
- Collaborated with attorneys to prepare case files and organize evidence for court presentations.
- Managed the preparation and review of legal documents to ensure compliance with regulatory requirements.
- Developed and maintained strong relationships with clients to ensure their needs were met effectively.
Education
Associate's Degree - General Studies, Electrical Engineering
Austin Community College
Austin05-2021
Bachelor's Degree - Marketing, Communication
Texas State University
San Marcos01-2027
Skills
- Talent Acquisition
- Recruitment Strategies
- Microsoft 360
- Data Analysis
- Communication
- Customer Retention
- Client Engagement
- Process Improvement
- Conflict Resolution
- Attention to Detail
- Time Management
- Data Management
- Compliance Management
- Client Relations
Timeline
Studio Manager
Orangetheory Fitness
02.2025 - 06.2026
General Manager
Stretch Lab
01.2024 - 01.2025
Assistant General Manager
Planet Fitness
08.2023 - 01.2024
Legal Intern
Law Office of Kelley Whalen
06.2022 - 08.2022
Human Resource Assistant
Bravo Properties USA, LLC
02.2021 - 01.2024
Associate's Degree - General Studies, Electrical Engineering
Austin Community College
Bachelor's Degree - Marketing, Communication
Texas State University