Shelby David
Great Falls,MT
Summary
Versatile and results-driven professional with extensive experience across the hospitality and service industry, notably at Chick-fil-A. Excelled in operations management and customer service, significantly enhancing customer satisfaction and team efficiency. Skilled in inventory and labor management, with a knack for fostering a positive work environment and training new hires. Demonstrated problem-solving prowess and a commitment to maintaining high standards of cleanliness and organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cook
341 FSS Child Development Center
07.2023 - 01.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Kept kitchen clean and organized by performing daily maintenance tasks.
FOH Director
Chick-fil-A Green Mount Commons
05.2017 - 04.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the BOH, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Organized career fairs and employer branding events, increasing brand awareness among potential candidates.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Advocated for staff members, helping to identify and resolve conflicts.
- Streamlined employee onboarding regarding payroll, ensuring clear communication of policies and procedures.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Completed biweekly payroll and maintained employee records.
Front Desk Receptionist
Horizons for Women
07.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected office visit deposits, fees, and payments.
Front Desk Assistant
Campbells Tax Service and Accounting
11.2014 - 07.2015
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Kept accounts in balance and ran daily reports to verify totals.
- Assisted with payroll processing, ensuring accurate compensation for all employees.
- Managed payroll administration accurately ensuring timely processing while adhering to company guidelines.
Assistant Store Manager
Marco’s Pizza
05.2012 - 08.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Member
Chick-fil-A
05.2009 - 05.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Participated in community events, strengthening store's local engagement and reputation.
Education
Edmond Memorial High School
Edmond, OK05.2012
Skills
- Food handling
- Customer service
- Cleaning and organization
- Multitasking and organization
- Hospitality and service industry background
- New hire training
- Operations management
- Attention to detail
- Labor management
- Inventory management
- Staff training
- ServSafe certified
- Problem-solving skills
- Time management
- Payroll management
- HR knowledge
Certification
Servsafe Manager Certification
Timeline
Cook
341 FSS Child Development Center
07.2023 - 01.2025
FOH Director
Chick-fil-A Green Mount Commons
05.2017 - 04.2023
Front Desk Receptionist
Horizons for Women
07.2015 - 05.2016
Front Desk Assistant
Campbells Tax Service and Accounting
11.2014 - 07.2015
Assistant Store Manager
Marco’s Pizza
05.2012 - 08.2014
Team Member
Chick-fil-A
05.2009 - 05.2012
Edmond Memorial High School
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