Shelby Davis
Kansas City,MO
Summary
Seasoned Onsite Specialist with expertise in hardware and software asset management, business analysis and information technology. Bringing two years of vast experience providing technical support to resolve common problems such as techinical troubleshooting. Comfortable working independently or within team settings paired with excellent analytical and problem-solving capabilities. Focused on consistently exceeding client expectations.
Overview
5
5
years of professional experience
Work History
Site Specialist
Stryker Corporation
2022.11 - Current
- Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management
- Provides clinical surgical support by managing all relevant equipment
- Anticipates related device needs of the O.R
- Staff and surgeon during surgical procedures
- Responsible for trouble-shooting and maintaining Stryker equipment and or other related devices
- Maintains knowledge base of equipment and disposable products through Stryker education training programs
- Provide physicians and OR personnel with information on new and current products
- Accurately and honestly record and report data metrics related to all specific job functions on a monthly basis
- Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account
- Accurately records and reports all surgical procedure information
- Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Orthotic Fitter and Account Manager
Gateway Medical Equipment
2021.10 - Current
- Manage existing accounts and meet with patients to properly fit them for a brace
- Explain to the patient why they were prescribed this brace and how it will improve their lifestyle
- Go through insurance paperwork with the patient and explain any payment needed
- Meet with Orthopedic Surgeons and Neurologists in the Kansas City area to see if they need a brace provider
- Explain the equipment, who we are as a company and build a relationship with them and their office.
Business Development Associate
Shamrock Trading Corporation
2020.11 - 2021.10
- Attend training to learn the logistics of the transportation industry
- Met the required six-month goals within three months in order to move forward within the company
- Call at least 60-100 leads a day in order to obtain 16+ opportunities a week
- Close a required minimum of 15 sales a month
- Interact with a team of coworkers to meet larger goals
- Provide unique customer service to each client for the entire life of their account.
Lead hearing screener
Truman Medical Center
2020.04 - 2020.12
- Arrive at the hospital and get my list of all infants born within the last 24 hours
- Screen infants hearing with technology until a conclusive pass or fail
- Explain testing and results to parents, nurses, and doctors
- Keep track of patient insurance information and distribute paperwork
- Schedule other employees for shifts, and be responsible for any conversations regarding PTO or work performance.
Education
Bachelor of Health Sciences -
University of Missouri – Kansas City, Nursing
Skills
- Surgical Equipment
- Sterile Processing
- Laparoscopic Procedures
- Maintain Sterile Fields
Timeline
Site Specialist
Stryker Corporation
2022.11 - Current
Orthotic Fitter and Account Manager
Gateway Medical Equipment
2021.10 - Current
Business Development Associate
Shamrock Trading Corporation
2020.11 - 2021.10
Lead hearing screener
Truman Medical Center
2020.04 - 2020.12
Bachelor of Health Sciences -
University of Missouri – Kansas City, Nursing