Shelby Davis
Frazee,MN
Summary
Detail-oriented professional with strong problem-solving skills and a focus on customer service. Proven ability to manage operations efficiently while ensuring high standards in staff training and conflict resolution.
Overview
6
6
years of professional experience
Work History
Laundry and Dry Cleaning Assistant
service cleaners
Detroit Lakes, Minnesota
12.2025 - Current
- Assisted in sorting and organizing garments for laundry processing.
- Operated washing machines and dryers according to safety guidelines.
- Wrapped and tagged cleaned items for customer pickup efficiently.
- Folded clean clothes from the dryer into stacks ready for delivery or storage.
store manager
Dollar General
Hawley, Minnesota
07.2024 - 01.2025
- Managed daily store operations and maintained inventory levels.
- Trained and supervised team members to enhance customer service skills.
- Assisted customers with product selection and inquiries for better service.
- Organized merchandise displays to optimize sales floor layout.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Processed transactions accurately using point-of-sale systems.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
PCA
lakes country healthcare
New York Mills, Minnesota
12.2022 - 04.2023
- Assisted patients with daily living activities and personal care needs.
- Monitored patient health and reported changes to nursing staff.
- Ensured cleanliness and safety of patient environments in healthcare facilities.
- Communicated effectively with patients, families, and healthcare team members.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Cashier Supervisor
olson oil
vergas, MN
10.2021 - 10.2022
- Supervised cashier team to ensure efficient customer service at busy gas station.
- Trained new cashiers on register operations and customer interaction techniques.
- Maintained accurate cash drawer by performing regular cash reconciliations.
- Managed inventory levels for convenience store items to meet customer demand.
- Collaborated with management to implement new promotional strategies in-store.
- Enforced company policies to maintain a safe and secure work environment.
- Greeted customers and responded to requests for information.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Processed refunds and exchanges promptly according to established policies.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Called for backup cashiers during peak times to minimize wait time for customers.
detailer
Nyhus Family Sales
perham , MN
11.2020 - 07.2021
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Cleaned wheels and tires with special cleaning solutions.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Washed wide range of vehicles each day.
- Ensured that all equipment used was properly maintained in good condition.
- Removed grease from engines using degreasers and brushes.
- Vacuumed car interiors to remove dirt and debris.
night auditor
AmericInn Hotel & Suites
Hawley, Minnesota
09.2019 - 04.2020
- Managed nightly financial audits and reconciled cash drawers.
- Processed guest check-ins and check-outs efficiently.
- Handled customer inquiries and resolved issues promptly.
- Coordinated with housekeeping to ensure room availability.
- Maintained accurate records of daily transactions and reports.
- Monitored security systems to ensure guest safety overnight.
- Assisted in training new staff on operational procedures.
- Prepared breakfast area for guests, ensuring cleanliness and organization.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Greeted arriving guests and checked them in to their rooms.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
Education
GED -
M State
Detroit Lakes, MN04-2018
Skills
- Attention to detail
- Problem solving
- Staff training
- Time management
- Customer service
- Conflict resolution
- Laundry equipment operation
- Employee equipment training
- Housekeeping support
- Complaint handling
- Stress management
Timeline
Laundry and Dry Cleaning Assistant
service cleaners
12.2025 - Current
store manager
Dollar General
07.2024 - 01.2025
PCA
lakes country healthcare
12.2022 - 04.2023
Cashier Supervisor
olson oil
10.2021 - 10.2022
detailer
Nyhus Family Sales
11.2020 - 07.2021
night auditor
AmericInn Hotel & Suites
09.2019 - 04.2020
GED -
M State