Shelby Day
Chico,CA
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Save Mart
Chico, CA
04.2024 - Current
- Provided excellent customer service by being friendly and courteous at all times.
- Organized promotional displays to attract customers' attention.
- Organized backroom areas for efficient storage of merchandise.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Greeted customers and provided assistance in locating items.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Took unwanted items from checkout to proper location.
- Assisted customers with product selection and answered questions about store policies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
Dairy Department Clerk/Cashier Assistant
PAQ Inc. Food for Less
Paso Robles
06.2017 - 03.2024
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Worked well in a team setting, providing support and guidance.
- Improved store efficiency by swiftly restocking shelves and displays with accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Tasting Room Manager
Pear Valley Vineyard
Paso Robles
10.2022 - 01.2024
- Developed and implemented tasting room sales strategies to increase revenue.
- Organized and maintained inventory of wine, merchandise, and supplies.
- Trained staff on customer service standards and proper pouring techniques.
- Planned special events such as wine tastings, classes, and dinners.
Merchandiser
Coca Cola Refreshments
Santa Maria, CA
01.2016 - 10.2017
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Built effective partner store relationships to improve customer satisfaction.
- Restructured merchandising strategy to promote high value and products.
- Organized displays according to company standards and specifications.
Merchandiser
Dr. Pepper Snapple Group
Santa Maria
04.2015 - 01.2016
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Communicated and coordinated planogram execution with store management.
- Organized displays according to company standards and specifications.
- Provided training and support for new staff members in regards to merchandising operations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Established processes for tracking damaged goods returns from retail outlets.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Cashier/Customer Service
Smart and Final
San Luis Obispo
12.2011 - 04.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Responded quickly to emergency situations during night shifts.
- Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
Education
Some College - Arts and Humanities
Cuesta College
01.2012
Liberty High School
01.2011
Skills
- Cash Handling
- Payment Processing
- Inventory Support
- Stock replenishment
- Brand Promotion
- Store Cleaning
- Drawer balancing
- Wine and spirits knowledge
- Liquor, wine, and food service
- Extensive wine knowledge
- Pallet Jack/ Forklift Operation
- Loss Prevention
- Stock Rotation
- Merchandise Stocking
Certification
level 1 WSET certified
Timeline
Courtesy Clerk
Save Mart
04.2024 - Current
Tasting Room Manager
Pear Valley Vineyard
10.2022 - 01.2024
Dairy Department Clerk/Cashier Assistant
PAQ Inc. Food for Less
06.2017 - 03.2024
Merchandiser
Coca Cola Refreshments
01.2016 - 10.2017
Merchandiser
Dr. Pepper Snapple Group
04.2015 - 01.2016
Cashier/Customer Service
Smart and Final
12.2011 - 04.2015
Some College - Arts and Humanities
Cuesta College
Liberty High School
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