Shelby Deal
Hyndman,PA
Summary
Dedicated professional with extensive experience in compassionate caregiving and social skills. At Klines Restaurant, I excelled in delivering exceptional customer service while managing high-pressure situations. Learning positions from waitressing to grill work. Skilled in vital signs monitoring and conflict resolution, I fostered positive relationships with clients and families, ensuring tailored care and support for individual needs.
Overview
5
5
years of professional experience
Work History
In-Home Caretaker
Myself
05.2025 - Current
- Provided compassionate assistance with daily living activities, enhancing client comfort and well-being.
- Administered medication and monitored health status, ensuring adherence to care plans.
- Developed personalized activity schedules to promote physical and mental engagement for clients.
- Maintained accurate records of care services delivered, facilitating effective communication with healthcare professionals.
- Implemented safety protocols in the home environment, reducing risks and ensuring a secure setting for clients.
- Collaborated with family members to address concerns and optimize care strategies tailored to individual needs.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during the course of caregiving, leading to effective resolutions and satisfied clients.
House Cleaner
Myself
04.2020 - Current
- Executed thorough cleaning services for residential properties, ensuring high standards of cleanliness and organization.
- Utilized eco-friendly cleaning products to promote a healthier living environment for clients.
- Developed and implemented efficient cleaning routines tailored to individual client needs and preferences.
- Maintained inventory of cleaning supplies, ensuring timely replenishment and optimal resource management.
- Managed scheduling and appointment coordination to enhance customer satisfaction and service reliability.
Waitress
Klines Restaurant
05.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with team members to enhance overall guest experience.
- Learned menu items and daily specials for effective customer assistance.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Adapted quickly to changing situations and guest needs during peak hours.
- Supported management in executing daily operations and maintaining service flow.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Elementary Education
Allegany College of Maryland
Cumberland, MDSkills
- Compassionate caregiving
- Bathing assistance
- Housekeeping tasks
- Vital signs monitoring
- Dressing assistance
- Dementia care
- Emotional support
- Meal preparation
- Feeding assistance
- Mobility support
- Verbal and written communication skills
- Strong ethics
- Active listening
- Safety awareness
- Compassionate care
- Heavy lifting
- Social interaction
- Flexible schedule
- Supportive companionship
- Behavioral management
- Conflict resolution
- Mobility assistance
- Stress management
- Respectful and compassionate
Timeline
In-Home Caretaker
Myself
05.2025 - Current
Waitress
Klines Restaurant
05.2022 - Current
House Cleaner
Myself
04.2020 - Current
Elementary Education
Allegany College of Maryland