Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Dearman

Urbana,IA

Summary

Seeks a position offering new challenges and opportunities for career growth and advancement.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Apple Kids Daycare
07.2023 - Current
  • At apple Kids I work with a variety of ages, mostly children who are already in school. I maintain a structured environment and allow children to socially problem solve with words and not violence. We have the children engage in outdoor activities and skill building.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Modeled positive behavior and communication skills for students.
  • Implemented age-appropriate curricula to meet needs of young learners.

Behavior Tech

Cedar rapids community school district
02.2022 - Current
  • Provide staff with individualized behavior and learning tactics as needed.
  • Help with the initial implementation of behavior plans, which includes providing coaching, modeling, and support development for those who engage with the student.
  • Pay attention to how faithfully plans are carried out.
  • Use de-escalation tactics when responding to a crisis.
  • Build strong relationships with students, staff, and families.
  • Make good use of your time.
  • Maintain correct documentation and protect the privacy of your data.
  • Communicate both orally and in writing with effectiveness, frequently, and reliably arrive on time for work.
  • Proficiency in reading, analyzing, understanding, and applying concepts from technical publications, professional journals, rules, and assessment data.
  • Respond to questions from instructors, administrators, staff, and students and to communicate verbally with proficiency.
  • Assist students in developing their language and literacy skills.
  • The ability to successfully handle problems.
  • The ability to understand and evaluate a variety of directions, whether they are provided verbally, in writing, or via schedules or diagrams.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

CSR

Farm Bureau Financial Services
09.2021 - 02.2022
  • Company Overview: Farm Bureau Financial Services handle all risk needs, as in health, life, auto, home.
  • I am the one who services the existing clients and makes sure the needs of those clients are met.
  • I use excel, Microsoft word, CRM, Homefield, Citrix P3 and workflow.
  • These elements allow me to make sure the customer has nothing to worry about.
  • I also take phone calls, make appointments, follow up with clients, and make any necessary changes that need to be done.
  • My goal is to always make sure the customer is satisfied when they leave or hang up a call.
  • Farm Bureau Financial Services handle all risk needs, as in health, life, auto, home.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained up-to-date knowledge of product and service changes.

CSR/sales team

State Farm
07.2020 - 12.2021
  • At State Farm, I started off as a CSR or risk manager in Mobile, AL.
  • It was my duty to make sure the customer made a payment, understood all coverages, I made appointments for the Sales Team and made sure the customer made it to the appointment and the Sales team member had all necessary documents needed for that client.
  • I cold called and made “win back” calls.
  • At State Farm, I transferred to Lucedale, MS as a Sales Team member.
  • Here, I had a quota I must meet, and make cold calls to gain customer volume.
  • I quoted and sold life, health, auto, and home insurance.

FSS1/CSR

Alfa insurance
03.2021 - 07.2021
  • I am the very first face a customer sees once they walk through the door.
  • At Alfa, I am hands on with all the customer’s needs, questions, and any concerns they may have.
  • I take the payment for the customer and adjust coverages, make claims, add vehicles, quote home and auto, bind and explain coverages the customer is paying for.
  • My duty is for a customer to walk out of the office with a smile on their face.
  • If a question is asked, and I do not know it, I will find someone that knows.
  • I want the customer to always feel like I did everything in my power to make them happy.

CSr/FFS1

Alfa insurance
07.2015 - 08.2019
  • I am the very first face a customer sees once they walk through the door.
  • At Alfa, I am hands on with all the customer’s needs, questions, and any concerns they may have.
  • I take the payment for the customer and adjust coverages, make claims, add vehicles, quote home and auto, bind and explain coverages the customer is paying for.
  • My duty is for a customer to walk out of the office with a smile on their face.
  • If a question is asked, and I do not know it, I will find someone that knows.
  • I want the customer to always feel like I did everything in my power to make them happy.

Office manager/agent

Sound insurance solutions
05.2014 - 07.2015
  • At Sound Insurance Solutions, I analyzed sales volume, retention, and loss ratio trends to identify areas of improvement.
  • Collected, analyzed, and validated all agency commissions.
  • Conducted reports on existing polices and the potential of new business.
  • I finalized and collected the premium of a sale.
  • I solicited sales prospects and modeled exceptional customer service skills.

Education

high school diploma -

Northeast Jones High School
laurel, MS
05.2010

Some College (No Degree) - Elementary Education

Grand Canyon University College of Education
Phoenix, AZ

Skills

  • Microsoft work
  • Guidewire
  • Outlook
  • Great customer service representative
  • Compassionate
  • Hard worker
  • Dedicated
  • Detail oriented
  • Multi-tasker
  • Punctual
  • Approachable
  • Child assessment
  • Team collaboration
  • Safety monitoring
  • Special needs experience
  • Multitasking and organization
  • Social skills development
  • Reliable
  • Positive reinforcement
  • Behavior modeling
  • Problem-solving
  • Creative learning strategies
  • Visual supervision
  • Child safety procedures
  • Emotionally supportive
  • Active listener
  • Conflict resolution
  • Verbal and written communication
  • Strong work ethic
  • Time management

Certification

  • Property and Casualty Licenses, 10/14/20, 09/22
  • Life Licenses, 04/20, 09/22
  • Health Licenses, 08/21, 09/23

Timeline

Daycare Teacher

Apple Kids Daycare
07.2023 - Current

Behavior Tech

Cedar rapids community school district
02.2022 - Current

CSR

Farm Bureau Financial Services
09.2021 - 02.2022

FSS1/CSR

Alfa insurance
03.2021 - 07.2021

CSR/sales team

State Farm
07.2020 - 12.2021

CSr/FFS1

Alfa insurance
07.2015 - 08.2019

Office manager/agent

Sound insurance solutions
05.2014 - 07.2015

high school diploma -

Northeast Jones High School

Some College (No Degree) - Elementary Education

Grand Canyon University College of Education

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Shelby Dearman