Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Decker

Buckeye,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

FedEx Package Handler

FedEx Ground
10.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.

Independent Contractor

Shelby Decker
11.2018 - Current


  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Direct Support Professional

Imagine Support Services, LLC
07.2020 - 06.2022
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.


Sales Associate

Ace Hardware
10.2013 - 10.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Call Operator

United Road Towing
09.2011 - 07.2012


  • Examined, categorized, and sorted incoming documents.
  • Communicated with drivers and personnel to coordinate timely pickup.
  • Handled customer inquiries and suggestions courteously and professionally.

Delivery Driver

Domino's Pizza
07.2010 - 02.2012
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Education

Certificate - Small Business Management

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2023

High School Diploma -

Verrado High School
Buckeye, AZ
05.2010

Skills

  • Warehouse Safety
  • Loading and unloading
  • Data Entry
  • Filing management
  • Customer Service
  • Computer Operations Management

Timeline

FedEx Package Handler

FedEx Ground
10.2023 - Current

Direct Support Professional

Imagine Support Services, LLC
07.2020 - 06.2022

Independent Contractor

Shelby Decker
11.2018 - Current

Sales Associate

Ace Hardware
10.2013 - 10.2014

Call Operator

United Road Towing
09.2011 - 07.2012

Delivery Driver

Domino's Pizza
07.2010 - 02.2012

Certificate - Small Business Management

Maricopa Community Colleges - Phoenix College

High School Diploma -

Verrado High School

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Shelby Decker