SHELBY DELGADO
Houston,TX
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Harris County Attorney's Office
01.2023 - Current
- Provides administrative support to ensure efficient office operations
- Maintains physical and digital filing systems
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors
- Responds to emails and other digital queries and correspondence
- Manages calendars for senior staff, including making travel arrangements
- Drafts and edits letters, reports, and other documents
- Inputs and updates information in databases and spreadsheets
- Prepares meeting agendas and takes meeting minutes
- Coordinates logistics for meetings, including room setup and catering
- Uses word processing and presentation software to create and edit documents
- Operates and maintains office equipment, including printers, copiers, and fax machines
- Works with maintenance staff and outside vendors to ensure office equipment is in good working order and office supplies are always on hand
- Research as requested and compiles and summarizes information for reports or presentations
- Works closely with other administrative staff and supports other colleagues as needed
- Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
- Ensures that deadlines are met and adapts to changing priorities
- Presents a positive and professional image for the organization
- Proofread and edited professional documents to fix errors.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
- Supported new hire training, sharing best practices for efficient transaction processing and customer service excellence.
Accounting Assistant
Kyrish Truck Centers
01.2020 - 01.2021
- Processing payments and invoices accurately and within a time frame
- Creating Financial Reports Daily
- Verifying financial statements, accounts & ledgers and making corrections where appropriate
- Cash management and handling
- Processing Checks via in-person & USPS
- Managing Credit Card reports and transactions
- Filing Credit Card Authorization with Sensitive Information Correctly & Confidentiality
- Providing Support to the Accounting Department when needed
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Handled day-to-day accounting processes to drive financial accuracy.
Intake Deputy Clerk
Harris County
01.2016 - 01.2020
- Assist public with New Case Filings via In-person & by phone
- Worked Remotely during COVID for 2 Years
- Process Court Appeals to Higher Courts
- Maintained a tidy & organized workspace while handling: heavy paper load, call and appeal logs
- Voted top in Customer Service in Department
- Submitted Filings into Multiple Databases and Court Systems
- Processes Filing Fees Electronically and Balanced Cash Drawers Daily and Reconcile Finance Reports and Receipts
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Promoted transparency within the court system through meticulous record keeping of all case-related documentation.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Education
Associate of Science - Computer Science
San Jacinto College
Pasadena, TX08-2026
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Billing and invoicing
- Documentation and recordkeeping
- Invoice processing
- Database administration
- Daily reporting
- Client communication
- Microsoft Office Suite
- Data gathering
Certification
- Microsoft Office Specialist (MOS) Certification
- OSHA Certified
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Harris County Attorney's Office
01.2023 - Current
Accounting Assistant
Kyrish Truck Centers
01.2020 - 01.2021
Intake Deputy Clerk
Harris County
01.2016 - 01.2020
- Microsoft Office Specialist (MOS) Certification
- OSHA Certified
- CPR/AED Certification
Associate of Science - Computer Science
San Jacinto College
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