Shelby Denny
Harrodsburg,KY
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan, and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations, and inventory management. Dedicated, well-organized, highly communicative, and detail-oriented.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Lowes Home Improvement Stores
06.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking techniques.
- Developed strong familiarity with technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Cashier
Hobby Lobby
09.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
The Local
03.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cashier
Walmart
04.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Homeland Security
Eastern Kentucky University
Richmond, KY05.2026
High School Diploma -
Mercer County Senior High School
Harrodsburg, KY05.2022
Skills
- Forklift Operation
- Time Management
- Customer Service
- Attention to Detail
- Dependable and reliable
- Excellent Communication
- Teamwork and Collaboration
- Relationship Building
Certification
- First Aid/CPR Certified
Timeline
Order Fulfillment Associate
Lowes Home Improvement Stores
06.2023 - Current
Server
The Local
03.2022 - 08.2022
Cashier
Hobby Lobby
09.2021 - 01.2023
Cashier
Walmart
04.2020 - 08.2021
Bachelor of Science - Homeland Security
Eastern Kentucky University
High School Diploma -
Mercer County Senior High School
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