Shelby Dibble
Kiowa,OK
Summary
Proven leader with extensive experience in store operations and emergency medical response, notably at Simple Simon's. Excelled in customer service management, enhancing satisfaction through effective team training and mentoring. Skilled in inventory and cash management, achieving a significant reduction in employee turnover. Demonstrated exceptional problem-solving and interpersonal skills, ensuring high levels of customer and patient care. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
6
6
years of professional experience
Work History
Store Manager
Simple Simon's
05.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
EMT-Basic
Choctaw Nation Casino- Durant
03.2021 - 03.2022
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Performed medical assessments, including airway management and splinting of fractures.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
- Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
Personal Care Assistant
Med-Corp Plus
01.2021 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Shift Leader
Mazzio's Pizza
01.2019 - 08.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Certification - EMT-Basic
Kiamichi Tech
McAlester, OK10.2021
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Recruitment and hiring
- POS Systems
- Operations Management
- Staff Management
Timeline
Store Manager
Simple Simon's
05.2023 - Current
EMT-Basic
Choctaw Nation Casino- Durant
03.2021 - 03.2022
Personal Care Assistant
Med-Corp Plus
01.2021 - 06.2021
Shift Leader
Mazzio's Pizza
01.2019 - 08.2020
Certification - EMT-Basic
Kiamichi Tech
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