Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Doolin

Atlanta,GA

Summary

Experienced administrative team member with a good understanding of sales, customer relations and client enrollments. Highly organized, resourceful and hardworking with good relationship-building and problem-solving skills. Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Enrollment Advisor

Virta Health
01.2022 - Current
  • Finalized and processed enrollment applications.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Reached out to applicants via calls and emails.
  • Exceeded enrollment and retention goals consistently.
  • Utilized software programs including Salesforce, Calendly, Slack, and Office 365.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Verified insurance coverage and/or coordinated payments when applicable to enroll members.

Independent Insurance Broker

Self Employed
08.2020 - 10.2023
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Conducted research on insurance packages and investment options to generate client recommendations.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Server

Meehans
02.2021 - 04.2021
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.

Licensed Insurance Agent

Farmers Insurance Group
08.2019 - 08.2020
  • Evaluated leads obtained through direct referrals, lead databases and cold calling
  • Upsold additional products and services after identifying customer needs and requirements
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Obtained underwriting approval by completing application for coverage

Car Sales Consultant

Carl Black Automotive Group
06.2018 - 07.2019
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Met customers on lot and in showroom to discuss available vehicles and options
  • Negotiated vehicle prices and secure financing for customers
  • Outlined sales, warranty and service procedures
  • Demonstrated vehicles and features, and conduct test drives

Shift Supervisor

Updog Smoothies & Juices
09.2017 - 06.2018
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Helped store management meet standards of service and quality in daily operations
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs

Chiropractic Office Assistant

Health Plus Wellness Center
08.2016 - 09.2017
  • Organized paperwork such as charts and reports for office and patient needs
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Supported providers in outpatient medical office through coordinating all administrative operations

Chiropractic Office Assistant

Coastal Chiropractic Clinic
11.2014 - 06.2016
  • Completed and filed financial documentation for accounting purposes
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Coordinated patient scheduling, check-in, check-out and payments for billing

Education

High School Diploma -

Florida Virtual School
Pompano Beach, FL
06.2015

Skills

  • Client Relationship Management
  • Team collaboration
  • Time management
  • Team Leadership Skills
  • Admissions Processes
  • Communication
  • Customer Service

Timeline

Enrollment Advisor

Virta Health
01.2022 - Current

Server

Meehans
02.2021 - 04.2021

Independent Insurance Broker

Self Employed
08.2020 - 10.2023

Licensed Insurance Agent

Farmers Insurance Group
08.2019 - 08.2020

Car Sales Consultant

Carl Black Automotive Group
06.2018 - 07.2019

Shift Supervisor

Updog Smoothies & Juices
09.2017 - 06.2018

Chiropractic Office Assistant

Health Plus Wellness Center
08.2016 - 09.2017

Chiropractic Office Assistant

Coastal Chiropractic Clinic
11.2014 - 06.2016

High School Diploma -

Florida Virtual School

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Shelby Doolin