Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
References
Timeline
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Shelby Dotson

Shelby Dotson

Houston

Summary

Dynamic and results-driven professional with a proven track record at McDonald's, excelling in customer service and communication. Demonstrated leadership as a Choir Vice President, fostering teamwork and inclusivity. Skilled in data organization and problem-solving, with a strong commitment to continuous learning and growth. Adaptable and creative, consistently delivering high-quality outcomes.

Overview

6
6
years of professional experience

Work History

Crew Member

McDonald's
Houston
06.2023 - 08.2025
  • Entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests, and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Maintained an organized work area to ensure efficient operations.
  • Informed customers about daily specials in an engaging manner.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Presented orders to guests within anticipated service times.
  • Assist in creating and labeling mobile orders for companies such as DoorDash.
  • Create McCafé orders like iced coffee and hot chocolates.
  • Manned the drive-thru under high-stress times, such as during the lunch rush, while maintaining order quality as well as speed.

Secretary

APCH Quality Lawn Care
01.2024 - 01.2025
  • Organize Job logs
  • Track Customer payment
  • Track employee payment
  • Contact and notify customers of payment
  • Create schedules
  • Organize and Optimize Jobs

Alto 2 Section Leader

Summer Creek HS
08.2023 - 05.2024
  • Responsible for communicating with the director over section needs
  • Responsible for working with section individually when split into smaller parts
  • Making sure the section is ready for class with needed and supplies and answering any questions the director cannot answer at the moment

Choir Vice President

Summer Creek HS
01.2023 - 05.2024
  • Guided and led the varsity choir productively and efficiently.
  • Check officer attendance and give demerits when needed.
  • Assist with creating the hallway bulletin board for advertisements for the choir.
  • Assist the president in leadership roles.
  • Lead the other officers when the president is unable to.

NHS Member

National Honor Society, NHS
Houston
05.2022 - 05.2024
  • National Honor Society Member – Selected based on academic excellence, leadership, service, and character.
  • Academic Achievement – Maintained a high GPA while balancing extracurricular activities and leadership roles.
  • Leadership & Initiative – Took an active role in service projects and school activities, demonstrating responsibility and commitment.
  • Community service – contributed to volunteer efforts, including tutoring, fundraising, and outreach programs.
  • Time Management & Organization – Effectively balanced academic, extracurricular, and service commitments.
  • Ethical and Responsible Leadership – Upheld the NHS values of scholarship, leadership, service, and character in all endeavors.
  • Collaboration and Teamwork – Worked with peers to organize and execute school and community service projects.

TMEA All Stater

TMEA
Houston
01.2023 - 01.2024
  • Two-time All-State Choir Member – Selected through a highly competitive audition process, demonstrating advanced vocal ability, musicianship, and dedication.
  • Advanced Sight-Reading & Musicianship – Mastered complex choral repertoire and performed at a professional level.
  • Collaborative Performance – Worked with top high school vocalists and professional conductors to deliver high-quality performances.
  • Strong Work Ethic & Discipline – Dedicated extensive time to vocal training, rehearsals, and musical preparation.
  • Adaptability & Quick Learning – Learned and perfected challenging music in a short period for high-caliber performances.
  • Leadership & Teamwork – Contributed to a cohesive choral sound and followed detailed artistic direction.
  • Performance Experience – Sang in prestigious venues and participated in high-profile concerts.

Librarian Officer

Summer Creek HS
01.2021 - 01.2023
  • Sorted, Boxed, and Organized music within the music library
  • File away music into system based upon code
  • Created new and optimized organizational system

Choir Officer

Summer Creek HS
01.2020 - 01.2021
  • Led a strong and well-bonded sisterhood within the Bella Vox choir along with my fellow social officer
  • Created a welcoming environment where everyone felt included

1st Chair/Section Leader

Summer Creek HS
01.2020 - 01.2021
  • Led the Viola Section during small group time or other similar activities and put in leadership roles

Education

Bachelor of Science - Animal Science-Pre-Vet Concentration

Stephen F. Austin State University
Nacogdoches, TX
05-2028

High School Diploma -

Summer Creek High School
Houston, Texas
05.2024

Skills

  • Flexibility
  • Creativity
  • Communication
  • Customer service
  • Problem solving
  • Data organization
  • Multitasking
  • Self-discipline
  • Determination
  • Willingness to learn and grow
  • Leadership qualities

Volunteer Experience

  • Event Host, Escorted and guided schools across campus while keeping them on time for their next event and provided input when asked while creating an interest for the high school choir, Gained insights into how to add beneficial things best to help choirs run smoothly from examples of these, Region 33 UIL High School Choir Concert & Sightreading Contest (08/2020 - 05/2021), Region 33 UIL Middle School Concert & Sightreading Contest (08/2020 - 05/2021), Region 33 Pre-UIL Middle School Choir Concert & Sightreading Contest (08/2021 - 05/2023)
  • Front Of House/Concessions, Ran the open house at various choir events while remaining hospitable and creating excitement for events to come, Listened to directors and found new inventive ways to make the nights run smoother, Summer Creek HS Cabaret (08/2020 - 05/2021), Summer Creek HS Encore (08/2020 - 05/2023)
  • Stage Set-Up, 08/2020 - 05/2023, Volunteered to set up the stage for multiple choir events, Volunteered to tear down the stage for various choir events, Volunteered to decorate the choir room and stage for Christmas time, Volunteered and Organized many choir socials or in-class parties like the choir social within the PAC, Volunteered to clean up after choir events
  • Grace Church Youth Ministries, 08/2018 - 05/2023, Work with a young kid (3-5) most Sundays to create happy memories and gain valuable problem-solving skills regarding conflicts., Help and Observe kids during playtime, Comfort and console upset kids, Give and show kids opportunities to make potentially meaningful relationships with others.
  • Active Member of Volunteer Organizations, NHS, 08/2022 - 05/2023, A club that emphasizes leadership as well as service, Opportunity to attend leadership events, To create enthusiasm for scholarship, to stimulate a desire to render service, to promote leadership, and to develop character in the students of secondary school (from the NHS constitution)., 60+ volunteer hours in the past year alone, as well as multiple leadership points, NJHS, 08/2018 - 05/2020

Affiliations

  • 2 Time TMEA Choir All Stater
  • Texas Music Scholar
  • AP Scholar
  • Vice President of High School Choir
  • I have been apart of choir since 4th grade until now
  • Member of the student activities association at SFA
  • Member of SFA's A Capella Choir
  • Member of Pre-Vet Club at SFA
  • Learning Piano
  • Has played Viola since 6th grade
  • Currently on the Deans List
  • Apart of the school of honors at SFA

References

References available upon request.

Timeline

Secretary

APCH Quality Lawn Care
01.2024 - 01.2025

Alto 2 Section Leader

Summer Creek HS
08.2023 - 05.2024

Crew Member

McDonald's
06.2023 - 08.2025

TMEA All Stater

TMEA
01.2023 - 01.2024

Choir Vice President

Summer Creek HS
01.2023 - 05.2024

NHS Member

National Honor Society, NHS
05.2022 - 05.2024

Librarian Officer

Summer Creek HS
01.2021 - 01.2023

Choir Officer

Summer Creek HS
01.2020 - 01.2021

1st Chair/Section Leader

Summer Creek HS
01.2020 - 01.2021

Bachelor of Science - Animal Science-Pre-Vet Concentration

Stephen F. Austin State University

High School Diploma -

Summer Creek High School
Shelby Dotson