Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shelby Draper

Lakeland,FL

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Crown Healthcare Laundry Services
10.2022 - Current
  • Utilizes excellent time-management and multitasking skills to execute daily tasks including data entry, customer relation management, and document organization.
  • Manages inventory records using proprietary software to maintain accurate stock levels.
  • Streamlines communication between departments, enhancing collaboration and workflow efficiency.
  • Assists in training new staff on operational procedures and customer service protocols.
  • Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Package Handler

United Parcel Service, UPS
11.2021 - 09.2022
  • Operated material handling equipment to efficiently transport packages within warehouse environment.
  • Sorted and organized incoming and outgoing shipments to optimize workflow and reduce processing time.
  • Inspected packages for damage or discrepancies, ensuring quality standards were consistently met.
  • Utilized customer service skills to assist guests with outgoing/incoming parcels in a professional manner while performing clerical activities at the service desk.

Front Desk Agent

Courtyard by Marriott
08.2019 - 11.2021
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Handled reservations and guest inquiries using property management systems efficiently.
  • Provided exceptional customer service, addressing guest concerns promptly and effectively.
  • Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.

Administrative Assistant/Work Crew Member

Kampgrounds of America
05.2019 - 08.2019
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
  • Trained and mentored new staff on best practices in cleaning techniques and equipment usage.
  • Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Implemented process improvements for handling reservations, increasing efficiency in booking operations.

Education

Accounting

Southern Utah University
12-2026

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Strong problem solver
  • Microsoft Excel
  • Dedicated team player
  • Detail oriented
  • Professional

Certification

  • Certified in Microsoft 365

Languages

Spanish
Limited Working

Timeline

Administrative Assistant

Crown Healthcare Laundry Services
10.2022 - Current

Package Handler

United Parcel Service, UPS
11.2021 - 09.2022

Front Desk Agent

Courtyard by Marriott
08.2019 - 11.2021

Administrative Assistant/Work Crew Member

Kampgrounds of America
05.2019 - 08.2019

Accounting

Southern Utah University

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