Shelby Dresh

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Maintained impeccably clean, attractive and well-stocked bar area.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Demonstrated strong multitasking skills by managing multiple simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Boosted beverage sales, designing and promoting range of signature cocktails.

• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.