Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Dreyer

Levittown,PA

Summary

Dedicated and detail-oriented professional with successful experience in fast-paced settings. Hardworking and passionate team player with expertise in completing various tasks while working alone or with a team. Responsible, punctual and productive when working with little to no supervision. Can work well in a challenging environment, multitasking or focused, completing work under pressure to meet the common goal. Proficient in public speaking, customer service, problem-solving skills and interpersonal skills. Pays high attention to detail and is career driven. Organized and accurate.

Overview

5
5
years of professional experience

Work History

Clerk

PLCB
01.2023 - Current
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Stayed updated with latest marketing concepts and techniques.
  • Improved sales performance with the implementation of targeted marketing strategies.
  • Developed successful promotional campaigns for increased brand recognition and customer engagement.
  • Enhanced customer experience through attentive service and expert product recommendations.
  • Expanded client base by building strong business relationships and providing exceptional support.
  • Managed store budget and financial reporting, resulting in improved overall profitability.
  • Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
  • Oversaw staff recruitment process to build a high-performing team committed to achieving sales targets.
  • Organized events and promotions to drive foot traffic, increasing store revenue during peak seasons.

Bartender/Waitress Supervisor,

Chili's Bar And Grill
08.2018 - 01.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Bachelor of Science - Criminal Justice

West Chester University of Pennsylvania
West Chester, PA
05.2025

Skills

  • Cash Handling
  • Bookkeeping
  • Quality Management
  • Customer Satisfaction
  • Relationship Building
  • Inventory Management
  • Time Management
  • Problem Solving
  • Interpersonal Skills
  • Customer Service
  • Multitasking Abilities
  • Attention to Detail
  • Typing Speed
  • Problem-Solving
  • Strategic Planning
  • Microsoft Office
  • Team Collaboration
  • Creative Thinking

Timeline

Clerk

PLCB
01.2023 - Current

Bartender/Waitress Supervisor,

Chili's Bar And Grill
08.2018 - 01.2023

Bachelor of Science - Criminal Justice

West Chester University of Pennsylvania

Similar Profiles

CREATE PROFILE
Shelby Dreyer